horrible communication... phone operators will not explain anything, they will ask you to hold on and just transfer you all day. Just got transfered 4x without any explanation. Communication via myhealthevet (online) is not any better
November 2024
I have been to this VA a handful of times, and I don't recall ever having a negative experience. It is located on the second floor, and the staff has always been courteous if I had questions. There is plenty of parking in the front, with several handicap spaces near the front entrance.
November 2024
A nurse decided that she would hang up on me today because I let her know that she was exhibiting a very defensive attitude towards me. I was trying to reschedule an appointment that I had just noticed I missed yesterday. I wasn't blaming her but she apparently took it personal. I normally get a text and a call, I was not aware that those reminders are only in place when there are volunteers available. Whoever you are, you're probably having a bad day but understand that being condescending and rude it's not going to fix that and it will not make you feel better. It's a shame for the good, courteous and caring people I've had the chance to interact... read full review
horrible communication... phone operators will not explain anything, they will ask you to hold on and just transfer you all day. Just got transfered 4x without any explanation. Communication via myhealthevet (online) is not any better
I have been to this VA a handful of times, and I don't recall ever having a negative experience. It is located on the second floor, and the staff has always been courteous if I had questions. There is plenty of parking in the front, with several handicap spaces near the front entrance.
A nurse decided that she would hang up on me today because I let her know that she was exhibiting a very defensive attitude towards me. I was trying to reschedule an appointment that I had just noticed I missed yesterday. I wasn't blaming her but she apparently took it personal. I normally get a text and a call, I was not aware that those reminders are only in place when there are volunteers available. Whoever you are, you're probably having a bad day but understand that being condescending and rude it's not going to fix that and it will not make you feel better. It's a shame for the good, courteous and caring people I've had the chance to interact... read full review