From start to finish, the customer service was outstanding. Melanie Locke, helped me choose the perfect carpet for my home, and the final product exceeded my expectations. High-quality material, beautiful finish, and excellent value! Linda & Dorman Holder
Tyson Johnson
May 2026
Great service and fast. Thank you Melanie Locke for getting my order taken care of so quickly. I will be doing more business in the future on my next floor. Just picked up my T molding and it’s exactly what I needed.
Matthew Adams
Apr 2026
Melanie was kind, helpful, and made our experience a breeze so we could enjoy the process! The install team was fantastic, respectful, quick, high-quality, and went above and beyond. Couldn’t recommend this place more and our new floors are beautiful. We’re excited to use this company again!
R
Apr 2026
5 stars!!
Michael Zheng
Mar 2026
Hello, I'm Michael from an SPC flooring factory in China. Would you like to compare the quality or price of our SPC flooring? Hope you have a great day! 😊
Claudia Brown
Mar 2026
Damon is a friend from high school so when I posted I was looking for a flooring company, he got in touch. Then he put me in touch with Melanie. A great salesperson to talk with for someone new to using LVP. We got this scheduled and floors in so quickly and expertly. The 2 installers (father and son named Dustin) were so great to work with. I would definitely recommend them. Also, the father found my original wedding ring that had been displaced a couple years prior. This was a great experience!
Terri Dudley
Dec 2025
This place is awesome. Small family owned store with very very personalized service. Ask for Melanie in sales. She is extremely efficient and responsive . Their in-house installers have been with the company for years and r great and very personable . I have had my 2 story house done and I m beyond pleased. Please visit the store before trying any of those big box stores. U will be happy u did. They r into customer service foremost.
ROB DC
Jul 2025
It has been years since I had any flooring done. I discovered that my parents had used First Floor Carpet One Floor & Home twice over the years and my sister and her husband also used First Floor Carpet. They put me in contact with Melanie Locke, who has been there for years. She was very knowledgeable and professional. The installer and his helper cut no corners involving the very detailed trim work. They were in and out in two days. I highly recommend First Floors Carpet One Floor& Home.
Katy Scott
Feb 2025
We had a great experience at First Floors Carpet One. They offer a nice selection of high quality products with an excellent warranty and guarantee. We immediately felt welcome in the store, and Melanie was wonderful to work with on the sales end of things. The crew that came to our house for the installation was professional, polite, and worked extremely hard well into the evening to finish up our installation in one day. The quality of workmanship was outstanding. We are very pleased and will use First Floors again for any future flooring needs.
Jim Lomonaco
Feb 2025
I highly recommend First Floors Carpet they did an exceptional job servicing my flooring needs. Their desire to satisfy the customer is their number one goal and they do it very well.
From flooring advice & selection to installation of the flooring in our home.
Sales and Service: Starting with Melanie, who is fantastic and listened to our needs in helping us pick the right wood flooring. She is a delight to work with.
Installation: On the first day, First Floor installers Roger and Ricardo (Experienced veterans) removed existing carpet from 2 bedrooms and existing wood floors in our media room, followed by the leveling the floors.
On the second day the new flooring was installed and completed on time to our complete satisfaction! A first class job.
Roger and Ricardo were focused on making sure we were happy with our final product and we were. They are flooring experts!
Satisfaction & Conclusion: The installation of our wood flooring went smoothly and without a hitch. I was very very pleased with the installers, Roger & Ricardo. I was especially impressed with Roger and his professional,attention to detail and his desire to get the job done to my satisfaction. I was confident in their ability and desire to install the flooring the right way. He is a keeper, don’t let him get away. Two very likable guys.
First Floors is first class from sales to installation a wonderful turnkey experience.
Best regards Jim & Martsie Lomonaco Lake Highlands
Linda Holder
From start to finish, the customer service was outstanding. Melanie Locke, helped me choose the perfect carpet for my home, and the final product exceeded my expectations. High-quality material, beautiful finish, and excellent value!
Linda & Dorman Holder
Tyson Johnson
Great service and fast. Thank you Melanie Locke for getting my order taken care of so quickly. I will be doing more business in the future on my next floor. Just picked up my T molding and it’s exactly what I needed.
Matthew Adams
Melanie was kind, helpful, and made our experience a breeze so we could enjoy the process! The install team was fantastic, respectful, quick, high-quality, and went above and beyond. Couldn’t recommend this place more and our new floors are beautiful. We’re excited to use this company again!
R
5 stars!!
Michael Zheng
Hello, I'm Michael from an SPC flooring factory in China. Would you like to compare the quality or price of our SPC flooring? Hope you have a great day! 😊
Claudia Brown
Damon is a friend from high school so when I posted I was looking for a flooring company, he got in touch. Then he put me in touch with Melanie. A great salesperson to talk with for someone new to using LVP. We got this scheduled and floors in so quickly and expertly. The 2 installers (father and son named Dustin) were so great to work with. I would definitely recommend them. Also, the father found my original wedding ring that had been displaced a couple years prior. This was a great experience!
Terri Dudley
This place is awesome. Small family owned store with very very personalized service. Ask for Melanie in sales. She is extremely efficient and responsive . Their in-house installers have been with the company for years and r great and very personable . I have had my 2 story house done and I m beyond pleased. Please visit the store before trying any of those big box stores. U will be happy u did. They r into customer service foremost.
ROB DC
It has been years since I had any flooring done. I discovered that my parents had used First Floor Carpet One Floor & Home twice over the years and my sister and her husband also used First Floor Carpet. They put me in contact with Melanie Locke, who has been there for years. She was very knowledgeable and professional. The installer and his helper cut no corners involving the very detailed trim work. They were in and out in two days. I highly recommend First Floors Carpet One Floor& Home.
Katy Scott
We had a great experience at First Floors Carpet One. They offer a nice selection of high quality products with an excellent warranty and guarantee. We immediately felt welcome in the store, and Melanie was wonderful to work with on the sales end of things. The crew that came to our house for the installation was professional, polite, and worked extremely hard well into the evening to finish up our installation in one day. The quality of workmanship was outstanding. We are very pleased and will use First Floors again for any future flooring needs.
Jim Lomonaco
I highly recommend First Floors Carpet they did an exceptional job servicing my flooring needs. Their desire to satisfy the customer is their number one goal and they do it very well.
From flooring advice & selection to installation of the flooring in our home.
Sales and Service:
Starting with Melanie, who is fantastic and listened to our needs in helping us pick the right wood flooring. She is a delight to work with.
Installation:
On the first day, First Floor installers Roger and Ricardo (Experienced veterans) removed existing carpet from 2 bedrooms and existing wood floors in our media room, followed by the leveling the floors.
On the second day the new flooring was installed and completed on time to our complete satisfaction! A first class job.
Roger and Ricardo were focused on making sure we were happy with our final product and we were. They are flooring experts!
Satisfaction & Conclusion:
The installation of our wood flooring went smoothly and without a hitch. I was very very pleased with the installers, Roger & Ricardo. I was especially impressed with Roger and his professional,attention to detail and his desire to get the job done to my satisfaction. I was confident in their ability and desire to install the flooring the right way. He is a keeper, don’t let him get away. Two very likable guys.
First Floors is first class from sales to installation a wonderful turnkey experience.
Best regards
Jim & Martsie Lomonaco
Lake Highlands