EDIT: The Manager called and booked another appointment was as nice as she could be and as accommodating as she could be and the people I spoke to at corporate or amazing also so in the end, I will get my hair fixed, and Ulta customer service has been amazing. I guess we all have a bad experience Every once in a while. So thank you so much Ulta for all your time and attention with this.!!!
I went in yesterday for highlights showed the girl, Katie, what I was wanting and let her know that I was deathly afraid that my hair would come out ash blonde - after 3 1/2 hours. My hair is ASH blonde. It does not look like it has highlights I paid $160 for hair... read full review
April 2024
Went in with a list for my daughters birthday I walked around the store looking for a while before finally asking for help and when I did the man and woman working tonight were so nice and happy to help! Thank you for helping me find the right products and being kind.
April 2024
Store was clean. Bad customer service from most employees except for the lovely dark haired woman with glasses and the benefit brow shirt on. She was extremely nice. Can’t speak the same for the rest of the employees. Sheeesh
EDIT: The Manager called and booked another appointment was as nice as she could be and as accommodating as she could be and the people I spoke to at corporate or amazing also so in the end, I will get my hair fixed, and Ulta customer service has been amazing. I guess we all have a bad experience Every once in a while. So thank you so much Ulta for all your time and attention with this.!!!
I went in yesterday for highlights showed the girl, Katie, what I was wanting and let her know that I was deathly afraid that my hair would come out ash blonde - after 3 1/2 hours. My hair is ASH blonde. It does not look like it has highlights I paid $160 for hair... read full review
Went in with a list for my daughters birthday I walked around the store looking for a while before finally asking for help and when I did the man and woman working tonight were so nice and happy to help! Thank you for helping me find the right products and being kind.
Store was clean. Bad customer service from most employees except for the lovely dark haired woman with glasses and the benefit brow shirt on. She was extremely nice. Can’t speak the same for the rest of the employees. Sheeesh