About Ridge Valley Heat & Air
Ridge Valley Heat & Air is a highly recommended heating and air conditioning company that provides exceptional service to its customers. The team of professionals at Ridge Valley is known for their friendliness, expertise, and commitment to ensuring customer satisfaction. They are prompt, accommodating, and take the time to explain the process to their clients. Whether it's a routine maintenance visit or a complex repair, Ridge Valley consistently delivers a flawless experience, leaving their customers highly satisfied and grateful for the excellent service they receive. During one of their annual maintenance visits, customers had the pleasure of meeting Daniel. His exceptional kindness and informative demeanor made him an excellent resource for discussing system maintenance and upkeep. Daniel is highly recommended to anyone utilizing Ridge Valley services. His approachable and conversational style created a sense of trust and familiarity, ensuring that customers felt valued and informed about their system’s well-being. Unlike other technicians who rush through tasks, Daniel took the time to teach customers how to better care for their system, making them feel like a friend or family member, not just a customer. Ridge Valley installed a complete unit, and the men who installed were very professional. After the work was completed, a thorough cleanup of all trash was disposed of in a timely manner. The unit has satisfied customers completely, making their homes very, very cool. Ridge Valley is recommended to anyone, and customers have used their services for years and are very satisfied with their establishment. They have been called twice from different addresses when houses were hot, and both times they got things corrected quickly and way more affordably than customers were prepared for. Hannah told customers the good news that they had a tech in the area who had just finished the job. The tech was at their house in 15 minutes. Joey showed them where their system had frozen, and he got it falling out and back on in just a few minutes for a simple service call of under 100 bucks. They passed all the vibes tests and clearly operate with a high level of honesty and integrity. Grateful to have them as a resource.
Garrett promptly fixed our AC unit at our cabin when an emergency came up and was very polite and professional. I highly recommend this company if you are in the Sevierville area and needing your AC unit serviced!
These guys are absolutely amazing! I have several cabins in the area, and they are the only ones I use for my HVAC work. They have installed several HVAC and dehumidifier units for me and always do excellent work.
They can typically get you on the same day for service issues and even have after-hours emergency service. Last night I had a unit shut down and of course guests were screaming at me. I called after hours and even thought they were swamped with calls, Bobby squeezed me in and got the unit going again quickly.
I can't recommend these guys enough! They will treat you right.
I had an excellent experience with Ridge Valley Heat & Air. My AC was having trouble cooling the house, and Garrett went above and beyond by coming out around 11 PM to help us. He quickly diagnosed the issue and replaced the capacitor and motor the same night.
The service was fast, professional, and honest. Garrett was very knowledgeable and made sure everything was working perfectly before leaving. It’s hard to find companies nowadays that truly care about their customers, especially that late at night.
I’m extremely happy with the job and highly recommend this company to anyone needing HVAC service. Very professional, reliable, and responsive!