I initially had a few issues with the service, and I was frustrated at first. However, once the owner became aware of the situation, he personally called me to discuss what had happened. He took full responsibility, addressed the concerns immediately, and made things right without hesitation.
In my opinion, that kind of accountability and follow-through says more about a company than never making a mistake at all. It's easy to shine when things go smoothly—it's how a business responds to challenges that shows its true worth.
Because of how the owner handled things, I wouldn’t hesitate to recommend them over any other... read full review
July 2024
Backflow Specialty is a WONDERFUL Christian, family owned and operated business with high standards for themselves and high expectations from their customers. There is no doubt in my mind that if I need assistance from any one of the employees at Backflow Specialty I am getting the best, most thorough and professional answers/help. The best part of this business is their faith and trust in Jesus Christ. He is the backbone of this business and they openly share that it wouldn't be possible without Him. That in itself describes why this business is as successful as it is and that is why they will always have my business and support.
June 2022
We have used Backflow Specialty Company since 2016 for our annual backflow test. They have always been on time, professional, and willing to answer all questions. They also do all the paperwork for KUB so that it gets entered correctly before the July deadline. FYI: The horrible blue glue was there when we bought so not reflective of their work.
I initially had a few issues with the service, and I was frustrated at first. However, once the owner became aware of the situation, he personally called me to discuss what had happened. He took full responsibility, addressed the concerns immediately, and made things right without hesitation.
In my opinion, that kind of accountability and follow-through says more about a company than never making a mistake at all. It's easy to shine when things go smoothly—it's how a business responds to challenges that shows its true worth.
Because of how the owner handled things, I wouldn’t hesitate to recommend them over any other... read full review
Backflow Specialty is a WONDERFUL Christian, family owned and operated business with high standards for themselves and high expectations from their customers. There is no doubt in my mind that if I need assistance from any one of the employees at Backflow Specialty I am getting the best, most thorough and professional answers/help. The best part of this business is their faith and trust in Jesus Christ. He is the backbone of this business and they openly share that it wouldn't be possible without Him. That in itself describes why this business is as successful as it is and that is why they will always have my business and support.
We have used Backflow Specialty Company since 2016 for our annual backflow test. They have always been on time, professional, and willing to answer all questions. They also do all the paperwork for KUB so that it gets entered correctly before the July deadline. FYI: The horrible blue glue was there when we bought so not reflective of their work.