Brentwood Veterinary Clinic

They got me in right away to have my dog’s claw looked at when she was injured. They were very kind and reassuring!

Love the service and care I receive at Brentwood Veterinary Clinic! And I love always seeing the same faces. Great communication and always recommend what’s right for my pets, not what’s most expensive.

This is the worst vet in the whole state. Every time my dog had an emergency their response was “sorry we are full today” I spent countless hours and money at hospitals because my own vet wouldn’t see us. So ridiculous. I will never be back and I will tell everyone I know to avoid this place.

I bring all of my pets to Brentwood Vet Clinic and have always trusted the veterinarians. Unfortunately, the front desk receptionist, Linda, has made that trust increasingly difficult to maintain. Her behavior has been unprofessional, and my most recent interaction crossed a line.

I left a message over the weekend about health concerns for both my dog and my cat. When the clinic finally returned my call, Linda opened with, “You do know we weren’t open this weekend, right? Do you get that?” The condescension was immediate and unnecessary. I calmly explained that I understood and apologized for not realizing the clinic would remain closed well into the week. She responded with a sarcastic, “after a holiday? Ha, okay,” as if speaking to someone deliberately wasting her time.

When I asked about both of my pets — exactly as I had stated in my messages — she acted confused and questioned me in a tone that suggested irritation rather than any intention to help. Throughout the call, she was dismissive, rude, and made it clear she had no interest in providing even basic courtesy.

For a clinic that charges premium prices, the bare minimum I expect is respectful, competent communication from the person who answers the phone. Entrusting a clinic with the health of our loved ones requires confidence in the entire team, not just the veterinarians. At this point, I will be looking elsewhere, because this level of customer service is unacceptable and undermines any trust I had in the clinic.

Dr. Kincaid and staff were amazing and friendly.

Amazing experience from the minute we walked in! Everyone was so patient, thorough, and kind.

Very kind staff. Short wait and thorough with their recommendations.

Clean office and very friendly staff. The Vet was really good with my puppy and answered all my concerns 😊

Very attentive and communicative, gentle and patient with my dog. Dr Kincaid was wonderful working with Atlas.

Love the staff, so friendly and helpful.