Medical Group of the Carolinas - Family Medicine - Duncan

Very Good And Helpful Jls Good

They did good job

I believe now all the low reviews stated here. Ever since Ann Bartee left, I feel as if patience service has gone downhill. My last doctor visit, they had me waiting almost an hour to be called. When I notified front desk, one of the nurses said next time let them know earlier. Not understanding that part, because I was on time for my appt, checked in MyChart, & also checked in with front desk. Dr Steve M and his staff takes over 72 hours to respond to any health or medication questions thru MyChart & are vague responses. It feels like they’ve taken on more patients than they can properly care for. Will eventually find another healthcare provider.

I wish that I had read the reviews to this practice prior to switching from my previous provider. Dr. Steven Mouacheupao should probably question his life choices. He rushed through my visit, dismissed my complaints and symptoms, and did nothing to address the problems that I was having. He also discontinued one of my medications from previous provider without talking with me about it, and he denied my refill request for a maintenance medication that I have been on for years. The office staff has also been questionable during my experiences there. If you’re looking for a good Family Practice - look elsewhere.

This place has very poor communication. Will not call you back or send any kind of message regarding test results or questions you may have for any reason. Patients are just a number for Dr Mouacheupao and his nurse. This place is awful and I see why the ratings are very low especially for a health provider.

Horrible place!

I have been a patient at this location for over 20 years. In the past 2 years the level of service and professionalism has taken a major decline. The office manager and the nurse for Dr Tan do not need to work with the public. I had an appointment with them for a spider bite and could not get in for a week. I ended up going to minute clinic and was given an antibiotic. When I called the office to get a blood pressure medication I have taken for years I was told I had to wait because I canceled my appointment for the spider bite. They had no concern I would be out of that medication and said I could be seen 2 weeks after my medicine ran out. After 20 years as a patient I would never recommend this location to anyone.

I can't believe some of these bad reviews. I guess I'll take it as I'm lucky. I have been going here for probably a little over 10 years. And have always been treated great. All the way from the front counter, to the nurses, to the lab techs, and to the doctors.

Thus far not impressed. Called to make a new patient appt. Was on hold x 30min. with no one ever answering the phone. I did, however, learn about their spine care, cardiac care, second opinion cancer care, and for whom they are hiring, but no one ever answered the phone- poor customer service. Not impressed. Finally hanged up.

Friendly staff. Dr. M is awesome! He is genuine and really cares about your health.