Asked to clean the furnace for my home heating oil unit. Did it but also did a bunch of other stuff without asking and charged hundreds for it. And left the furnace broken so I had to call back and he proposed an expensive solution. Had someone else fix it for under $50, and found this guy had left things where he shouldn’t that made it worse, and he had proposed hundreds to thousands. This actually happened twice, December 2020 and December 2021. Avoid, unless they have new owners and technicians again.
March 2022
HORRIBLE SERVICE FROM NELSON! If Nelson arrives at your door-SHUT IT! Our Oil Co provided Nelson as a referral for a routine furnace cleaning. After he "cleaned" the furnace -that evening we didn't have heat. He returned to correct the problem he created. A week later we noticed soot coming from our furnace and black smoke from the chimney. We called & called Nelson, no answer for 2 months. We had to have our chimney cleaned as a result of his negligence. The chimney guy confirmed it was a result of Nelson not doing his job right And it could've caused a fire. It took appx a couple of weeks and us calling Nelson from a different number for him... read full review
September 2021
Moved to Montana. while selling home in Burriville RI,, ran out of oil and could not get furnace to start,,,, called for emergency service and he came right out! He was suppose to service furnace in a couple weeks but did the whole job at once.! Got everything going quickly. Super impressed!!! Thank you Oceanline ?Service: Heating system repair
Asked to clean the furnace for my home heating oil unit. Did it but also did a bunch of other stuff without asking and charged hundreds for it. And left the furnace broken so I had to call back and he proposed an expensive solution. Had someone else fix it for under $50, and found this guy had left things where he shouldn’t that made it worse, and he had proposed hundreds to thousands. This actually happened twice, December 2020 and December 2021. Avoid, unless they have new owners and technicians again.
HORRIBLE SERVICE FROM NELSON! If Nelson arrives at your door-SHUT IT! Our Oil Co provided Nelson as a referral for a routine furnace cleaning. After he "cleaned" the furnace -that evening we didn't have heat. He returned to correct the problem he created. A week later we noticed soot coming from our furnace and black smoke from the chimney. We called & called Nelson, no answer for 2 months. We had to have our chimney cleaned as a result of his negligence. The chimney guy confirmed it was a result of Nelson not doing his job right And it could've caused a fire. It took appx a couple of weeks and us calling Nelson from a different number for him... read full review
Moved to Montana. while selling home in Burriville RI,, ran out of oil and could not get furnace to start,,,, called for emergency service and he came right out! He was suppose to service furnace in a couple weeks but did the whole job at once.! Got everything going quickly. Super impressed!!! Thank you Oceanline ?Service: Heating system repair