As a former relationship agent and former customer service agent, for almost 10 years, and for different retail companies, I have to admit that I have mixed feelings when it comes to Sephora. I have also come several times, in order to better establish my analysis and I am no further ahead.
As much as I liked this warm and very retroactive customer service, I did not have the impression that I was well supported according to my needs. The jovial and pleasant attitude of the employees contrasts with this lack of know-how. For example, if you are of a more analytical nature, as a customer, it is important to highlight more or less considerable gaps in... read full review
November 2024
It's rare that I ask a salesperson for help, but I needed to find the right concealer head. I was served by a girl I think called Dalianne and she was super nice and helpful. She offered me a new concealer and I love it. I really had a great experience.
September 2024
I don’t think we share our good experiences enough, and I wanted to thank the young lady that helped me with my wedding make up haul today. She made some great suggestions! We went all out on the Givenchy beauty and she color matched me to perfection. Thank you hunny for today, you were a vibe! (Blonde, 5’4 ish, just a doll of a person!)
As a former relationship agent and former customer service agent, for almost 10 years, and for different retail companies, I have to admit that I have mixed feelings when it comes to Sephora. I have also come several times, in order to better establish my analysis and I am no further ahead.
As much as I liked this warm and very retroactive customer service, I did not have the impression that I was well supported according to my needs. The jovial and pleasant attitude of the employees contrasts with this lack of know-how. For example, if you are of a more analytical nature, as a customer, it is important to highlight more or less considerable gaps in... read full review
It's rare that I ask a salesperson for help, but I needed to find the right concealer head. I was served by a girl I think called Dalianne and she was super nice and helpful. She offered me a new concealer and I love it. I really had a great experience.
I don’t think we share our good experiences enough, and I wanted to thank the young lady that helped me with my wedding make up haul today. She made some great suggestions! We went all out on the Givenchy beauty and she color matched me to perfection. Thank you hunny for today, you were a vibe! (Blonde, 5’4 ish, just a doll of a person!)