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Reviews for JCPenney Portraits
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Horribleeee never received my pictures ups dosent seem to know where it is they decided to use a cheap carrier and sent my package through 2 different carriers why not just use USPS ? Like I hate when simple things turn into a headache something so simple why so many issues ??? they don’t know how to answer the damn phone either ! Called multiple times no answer ! They just take your money and don’t care after that I will be disputing ! Horrible horrible horrible HORRIBLE !!!!!!
Please do yourself a favor and dont use this location to take newborn pictures. Firstable that place is stinky and super dusty, they took few pictures not even professional pictures. I didn't had time to brush my baby hair or fix her outfit to look decent. They were not ready for us on the appointment time like the website claims they will. The waiting time was ridiculous and the pictures were taken in a rush. My 10 day old left that place coughing from the amount of dust. Poor customer experience. I call customer service and they informed me that he was going to escalate my poor experience to his supervisor and someone was going to return my call. 2 months later... read full review
I wished I read the reviews before making an appointment. The photographer didn’t take us back until well over 45 minutes past our appointment time. Don’t go unless you are ready to sit and wait well past your booked time.