About Paramount Capital Group

Paramount Capital Group provides financial services. Multiple customers report problems accessing their accounts, especially after a login system change, leading to frustration and delayed payments. When reaching customer service, experiences vary significantly. Some representatives are described as unhelpful, rushing to take payments without resolving core access issues. However, other employees receive high praise for exemplary service. Specific representatives are noted for being extremely helpful, patient, kind, professional, and informative. They solve issues in a timely manner, go the extra mile to explain things, and provide helpful options, turning negative situations into positive resolutions. The quality of service appears highly dependent on the individual representative contacted.

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Reviews for Paramount Capital Group

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  • Aug 2025

    They changed their login system this year and I have been locked out of my account for months. All of my payments up to this point were on time. Talked to multiple people with very little help fixing my account, they just wanted to take my payment over the phone and send me away. This 5 star review is for Lisa who took the time to finally fix this issue and allow me to log into my account, review my balance and make my payments. If other employees were this exemplary this issue would have been resolved months ago and my credit score would not be taking a hit due to technical issues. Thank you so much Lisa!

  • Aug 2022

    Total garbage. Interest is insane the app is beyond broken. If you attempt to enter debit or bank account info and it’s wrong it won’t let you change or remove so when you try to enter correctly - you have idea idea which one is right. And it takes days to get payments to go through.Had a fraud alert on my card for a PayPal scam - payment was held because of the fraud alert but these folks say it’s nsf requested bank statements (which I sent) then stated that’s not good enough they want a statement from the bank showing the fraud alert was not from them. So 36 dollar nsf fee (there was no nsf) and 25.00 late fee.I will be paying this off except late fees and nsf...read full review

  • Aug 2022

    I'm tried of getting harassed over email about my late bill when she can't even send me a link to help me reset my password. Wonder why it's late hmmmmm. I don't know maybe if you all didn't reset everything!

Hours

Monday: 9:00 AM - 5:30 PM
Tuesday: 9:00 AM - 5:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: ClosedSunday: Closed

Location

1150 1st Ave #1001, King of Prussia

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