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680 W Dekalb Pike, King of Prussia
Directions Call Website Suggest an Edit
680 W Dekalb Pike, King of Prussia
Directions Call Website Suggest an Edit
Closed 1 hour early
I don't often go to the mall but I wanted to buy some flatware for a Christmas present and Macy's seemed like a good option. Found the cooking section as I entered which seemed promising, but no flatware and I didn't see anything nearby. Wandered around for 5 minutes until I found a sales associate. She spoke next to zero English. I asked her where the flatware was and she looked blank. Table settings? Knives forks and spoons? Ah, knives, she pointed me to the cutlery. The other customer next to me was trying too, but she just did not understand. No other sales associate in sight and I did not feel like searching the entire store, which is huge. Finally... read full review
Good selection of some deeply discounted fashionable items in extended sizes. Great for building a wardrobe. But the customer service is deplorable. They are chronically understaffed and will sit with a long / complex transaction while the line builds (I abandoned an order after waiting nearly 20 minutes for the single clerk to help a customer open a credit card. Glad he got helped but wishing the clerk was more attentive to signal for help and clear the massive queue that was forming).