Sorrento Animal Hospital

My dog is always treated kindly and professionally. She recently had a surgery. Dr. Frey and the staff were always kind and helpful throughout diagnosis and recovery.

Our Dog Beau Bears LOVED Dr. Meg Frey!

Steakhouse always is very nervous visiting the vet, but staff are always intuitive & help ease her anxiety!

I am very grateful for Sorrento and their wonderful staff. Thank you for being so kind to my dog, me, as well as helping us find affordable solutions to her allergies (or whatever ails you!).

We always want what is best for our pets and Sorrento is a wonderful vet clinic to help along the way.

This is second time at the clinic, they always provide all the information that we need it.
They are the few pet clinics who made health certificates for travel.

Everyone is always so good to my kitties 🖤

Always kind. Always knowledgeable. Always with your animals best interests in mind. Our vets since 1987.

Just a great place to care for your dog or cat

Worst customer service I have received. If you want great service and great customer service go to community pet hospital.
This place gave me a run around for over 1.5 hours. I called at 4:30pm for some flea meds for a dog. They said we will call you when it’s ready. An hour goes by and I called they said they contacted a DIFFERENT number. They staff were changing the story around saying the dog had the medication before. I said NO you said the dog had. You never mentioned how long ago or that the dog needed to be seen for the medication or I would have asked for a different flea medication that didn’t need heart worm medication in it. So they said okay we will try to push for bravest meds but you probably have to wait 24 hours for the medicine. The dog is up to date on shots and has no medical issues. I finally took it into my own hands and showed up. Then a woman from the back came up and was a jerk talking ghetto and disrespectfully. When I said you guys are telling me to wait 24 hours when earlier I was able to pick it up no problem and you would call to let me know when. It’s ready. Then the girl told me that there’s nothing that can be done because the owner of the dog isn’t there with me. And basically tried to shop me away being passive aggressive and snobby. She mentioned that if I get a written prescription I would have to wait making it sound like I had to wait 30 to an hour. Told me it would be 5-10 minutes. 15 minutes goes by. Same girl comes back out and said I can’t get the prescription with out the owner or proof I am responsible for thise dog while owner is away. I said I want to talk to the veterinarian. Finally 6:30pm - I see the veterinarian and she said I couldn’t get the first medication because of it having a heart work test. I said that’s fine. I’ll get bravecto. Then she said I couldn’t get bravecto to because it might cause seizures. Finally she suggested another one. And I said ok. Got a written prescription and left
It’s 7:00pm sitting at Costco finding out the prescription written was incorrect but luckily they will work with it. It said 6month supply not 3. I have to wait 30- 45 minutes until it’s ready.
When I called my vet on Monday about my two dogs it was $75 each for my dogs to get flea meds (bravecto) and I picked it up same day in less than an hour. This place charges $90+ for the exact same medication and you have to wait 24 hours!!! I have a dog smaller and larger than this dog. Same price. Check out chewy- same price for all different size dogs right now. Sorrento won’t price match either. Go somewhere where it isn’t expensive and over charging. Where you get treated with respect and doesn’t make you do a run around. This is the worst. I have spent 3 hours of my life dealing with this crap.

I’ve had nothing but positive experiences here, I’ve been a client since late 2021.