Syncta

Jun 2023

Syncta no longer works with Quickbooks Desktop. Again, communication from Syncta was non existent.SYNCTA: Unfortunately, our hands are tied since Quickbooks has sunsetted the desktop version. We can only support the online version going forward.ME: They just told us like a week ago it was up and running. The update would have been helpful. We just updated our Quickbooks and decided to stay with the Desktop version we would have went with online version if someone would have gave us the correct information.1:03 pmME: We also spent 5 hours trying to figure this out today. Should you not maybe remove syncing to desktop as an option in our settings if it does not work?

May 2023

I do agree with most of the review from American Backflow. We have switched to Syncta this year as well for our Backflow Business. it took over a year to finally make the jump and go for it. Syncta does not come cheap if you have a large customer base and multiple testers like we do. I can see Syncta workign great for an independent contractor with a smaller business but Syncta is not ideal for a large business. We have had so many technical issues, blank reports, mapping, unknown devices showing up on schedules etc. It would not be so bad if it did not take days to get response from Syncta and then all they do is ask for screen shots of the problem. I do not have time...read full review

Apr 2023

The decision to use Syncta for our Backflow testing and repair business was the worst decision we have made in the 15 years of business. We did not make the decision lightly and felt we did our research but found out quickly we had a mess on are hands and that Syncta is clumsy, confusing and time consuming. After the 1st year we realized Syncta had botched 1000’s of test due dates and has been time consuming to rectify. This has also affected notifying customers of actual annual test due dates, as we promised them.Syncta struggles with basic data base functions. Syncta has botched countless number of test dates, lost data, lost failed test reports pending repair, system...read full review