Don, From the moment we walked in, we were not acknowledged—no greeting or welcome. My wife and I sat in the front for approximately 30 minutes without any communication about what was going on or how long the wait might be. At no point were we informed that you were assisting an animal with a serious injury.
From our perspective as customers, all we could hear was conversation and laughter in the back, which made the lack of communication even more frustrating. I want to be clear that the issue was not the wait itself, but the absence of communication. A brief explanation or acknowledgment would have made a significant difference and could have completely changed our experience.
From a customer standpoint, I hope you can understand how this came across. With better communication, this situation could have been handled much differently. Unfortunately, based on how we were treated, we will not be returning. Xin Liang
Xin Liang
Feb 2026
I’m very disappointed and upset with this hospital. I made an appointment a month ago and advance to take my cats for a check up. The moment I walked in the door the doctor and the assistant didn’t greet me and said nothing, and they were at their front desk. I told them I came for my appointment and ignored me, so I sat down and waited for them for like 20 minutes without any response. So I finally asked them how long before my appointment is ready? The assistant said in a couple minutes with an attitude. Then I waited for 10 more minutes and walked out. DON’t COME HERE, the owner and staff here are rude and unprofessional.
Alias
Oct 2025
I had a very disappointing experience at Best Care Animal Hospital. My primary concerns are twofold: poor and unprofessional communication and the observable decline in my pet's condition shortly following the visit.
The communication from the staff and veterinarian felt dismissive and unhelpful, leaving me with serious doubts about the advice received. Crucially, I observed a noticeable worsening of my pet's symptoms in the time immediately after the appointment, compared to how they appeared upon arrival.
The veterinarians communication was unprofessional and deeply inappropriate, in my opinion.
I would not recommend this facility to other pet owners, and I hope this feedback encourages a thorough review of the current service standards.
Briante Meeks
Oct 2025
The techs are wonderful! Ziggy is a bit of a handful and they always take good care of him and get his nails trimmed nicely for us. Thank you!
Kaylyn LeRoy
Oct 2025
All of the staff is so kind and they all make an incredible effort to help me & my kitties whenever issues arise. I’m particularly thankful for their demeanor and level of caution with my one cat who has severe anxiety (which they put her on Prozac for and she’s doing incredible now)! I’ve been taking my cats here for 3 years and have been consistently impressed by their knowledge and service.
LisaAnn Williams
Jul 2025
Funny, compassionate, highly experienced, and they go above & beyond to care for your furry family member. We love the entire team here.
Shauna Hirko
Jun 2025
I have been being my animals here for 10 years. The Dr and assistants have always been so kind. Always informative and my animals get the care they need.
Monique Ordonez
Apr 2025
Dr. Scarpinatto has seen our almost 15 year old girl since she was 4 months. Ever since the first visit we trusted him. He is experienced, honest and always looking for the best options for our girl and us (as owners). He and his staff are friendly and professional. If you take your pets to see him, they will be in the best hands.
Judah Hamnes
Apr 2025
We had our Yellow Lab Shelby with an ear hematoma. We took her to Best Care Animal Hospital and the doctor had a totally different approach to solve the problem than the other vet clinic we took her to for her previous ear hematoma. The ear is healing and looks great in comparison to the other ear where the other vet clinic stitched the ear and looks deformed. Thanks for saving the ear and the great service.
Annie Levasseur
Apr 2025
I've been taking my pets to Dr. Scarpinatto for over 15 years. He has always been awesome and very reasonably priced. He and his staff are very compassionate and caring. Wouldn't take my babies any where else!
Nan “April” Jiang
Don,
From the moment we walked in, we were not acknowledged—no greeting or welcome. My wife and I sat in the front for approximately 30 minutes without any communication about what was going on or how long the wait might be. At no point were we informed that you were assisting an animal with a serious injury.
From our perspective as customers, all we could hear was conversation and laughter in the back, which made the lack of communication even more frustrating. I want to be clear that the issue was not the wait itself, but the absence of communication. A brief explanation or acknowledgment would have made a significant difference and could have completely changed our experience.
From a customer standpoint, I hope you can understand how this came across. With better communication, this situation could have been handled much differently. Unfortunately, based on how we were treated, we will not be returning. Xin Liang
Xin Liang
I’m very disappointed and upset with this hospital. I made an appointment a month ago and advance to take my cats for a check up. The moment I walked in the door the doctor and the assistant didn’t greet me and said nothing, and they were at their front desk. I told them I came for my appointment and ignored me, so I sat down and waited for them for like 20 minutes without any response. So I finally asked them how long before my appointment is ready? The assistant said in a couple minutes with an attitude. Then I waited for 10 more minutes and walked out. DON’t COME HERE, the owner and staff here are rude and unprofessional.
Alias
I had a very disappointing experience at Best Care Animal Hospital. My primary concerns are twofold: poor and unprofessional communication and the observable decline in my pet's condition shortly following the visit.
The communication from the staff and veterinarian felt dismissive and unhelpful, leaving me with serious doubts about the advice received. Crucially, I observed a noticeable worsening of my pet's symptoms in the time immediately after the appointment, compared to how they appeared upon arrival.
The veterinarians communication was unprofessional and deeply inappropriate, in my opinion.
I would not recommend this facility to other pet owners, and I hope this feedback encourages a thorough review of the current service standards.
Briante Meeks
The techs are wonderful! Ziggy is a bit of a handful and they always take good care of him and get his nails trimmed nicely for us. Thank you!
Kaylyn LeRoy
All of the staff is so kind and they all make an incredible effort to help me & my kitties whenever issues arise. I’m particularly thankful for their demeanor and level of caution with my one cat who has severe anxiety (which they put her on Prozac for and she’s doing incredible now)! I’ve been taking my cats here for 3 years and have been consistently impressed by their knowledge and service.
LisaAnn Williams
Funny, compassionate, highly experienced, and they go above & beyond to care for your furry family member. We love the entire team here.
Shauna Hirko
I have been being my animals here for 10 years. The Dr and assistants have always been so kind. Always informative and my animals get the care they need.
Monique Ordonez
Dr. Scarpinatto has seen our almost 15 year old girl since she was 4 months. Ever since the first visit we trusted him. He is experienced, honest and always looking for the best options for our girl and us (as owners). He and his staff are friendly and professional. If you take your pets to see him, they will be in the best hands.
Judah Hamnes
We had our Yellow Lab Shelby with an ear hematoma. We took her to Best Care Animal Hospital and the doctor had a totally different approach to solve the problem than the other vet clinic we took her to for her previous ear hematoma. The ear is healing and looks great in comparison to the other ear where the other vet clinic stitched the ear and looks deformed. Thanks for saving the ear and the great service.
Annie Levasseur
I've been taking my pets to Dr. Scarpinatto for over 15 years. He has always been awesome and very reasonably priced. He and his staff are very compassionate and caring. Wouldn't take my babies any where else!