About JW Furness Plumbing, Heating and Air Conditioning
JW Furness Plumbing, Heating and Air Conditioning is a highly regarded service provider known for its excellent customer service and professional approach. Customers frequently commend the team, including the owner Steve and representatives like Seth, Kevin, and Alec, for their competence and politeness. With years of experience, they tackle various challenges, especially in older homes, offering effective repairs and alternative solutions when necessary. Whether it's fixing air conditioning systems during heat waves or managing emergency plumbing issues, the staff consistently demonstrates timely and efficient service. Many long-time clients have shared positive experiences, noting the company’s dedication to customer satisfaction over profit. They have successfully installed new furnaces, relocated systems, and replaced water heaters, often in difficult spaces. Regular inspections and maintenance are also part of their offerings. Clients appreciate the straightforward communication, as concerns are addressed promptly, with the owner himself often reaching out to ensure satisfaction. Overall, JW Furness is a trusted choice for plumbing, heating, and air conditioning needs, providing reliable and courteous service to its community.
Excellent customer service from Seth this morning. It was refreshing to have a polite, competent service representative repair my air conditioner. I would recommend this business to others.
Thank you
We have relied on FW Furness for many years. Our home was built in the late 1800s and although solid, has many typical old house challenges maintenance-wise, especially when it has three separate furnaces. Steve, the business owner, and his professional team Seth, Kevin, Jeff, Alec, Sherry, Robin, and Tyler have always provided exceptional service and an in-depth knowledge of how to fix existing issues when fixable, and recommend feasible alternate solutions when not fixable. They are solution-focused, not $- focused. Over almost 14 years, they have repaired our existing systems and we have also purchased a new furnace with air conditioning and relocated that system...read full review
What's the odds...in the middle of a heat wave...that our air would quit?? LolI called Furness and I wasn't hopeful that they would be able to come that day...I was put on a list and dreaded the thought of an airless weekend.But...a cpl hrs later I received a call and they were sending a tech!!He came and he was awesome and he got us up and running..Many thanks guys! ..your customer service is excellent!!Service: A/C system repair