They are some robbers to just bill you for something that you didn't even request, They billed me for a service that I have never requested I called three times they told they did by mistake but still send me the bill again and again. they came to fix my water heater they told there is a problem with pump and I have to pay $950.00 to change the pump. I called for another technician who told me it is not related to the pump he changed something for just $200.00 and fixed the problem. please be careful not to fall to their trap.
April 2024
I had a Reliance technician coming to my house to perform maintenance on my furnace. After being there for 2 minutes, he concluded there is a crack in the heat exchanger. Without checking for gas leak, he shut down the furnace and left us (2 elderly people) with no heat (it was snowing that night). Next morning we had a Reliance Sale person coming to give us an estimate for a new furnace. After being there 30 seconds, he concluded we have replaced both - the furnace and the A/C as well. The estimate was $12 449 + HST. The technician that I hired from another company checked the furnace and said there is NO CRACK in the heat exchanger and I ABSOLUTELY DON'T NEED TO... read full review
January 2023
If your sales person is Cyrus, run for the hills! He will do anything to sell but the minute you have an issue he ignores your calls and emails.
They are some robbers to just bill you for something that you didn't even request, They billed me for a service that I have never requested I called three times they told they did by mistake but still send me the bill again and again. they came to fix my water heater they told there is a problem with pump and I have to pay $950.00 to change the pump. I called for another technician who told me it is not related to the pump he changed something for just $200.00 and fixed the problem. please be careful not to fall to their trap.
I had a Reliance technician coming to my house to perform maintenance on my furnace. After being there for 2 minutes, he concluded there is a crack in the heat exchanger. Without checking for gas leak, he shut down the furnace and left us (2 elderly people) with no heat (it was snowing that night). Next morning we had a Reliance Sale person coming to give us an estimate for a new furnace. After being there 30 seconds, he concluded we have replaced both - the furnace and the A/C as well. The estimate was $12 449 + HST. The technician that I hired from another company checked the furnace and said there is NO CRACK in the heat exchanger and I ABSOLUTELY DON'T NEED TO... read full review
If your sales person is Cyrus, run for the hills! He will do anything to sell but the minute you have an issue he ignores your calls and emails.