Phone Doctor

It was good

These guys stressed me out.went to repair a screen, and they took parts from my phone and gave it back with a still broken screen 🙃

* 0 Stars *Went in April 2023 to have Samsung A32 5G phone screen replaced. Price was good + came with warranty. Got the usual that most comment on here about screen protector, service etc. Initially they installed the wrong screen for the phone (corrected in the end) as it was of a different part code as apparently the Samsung A32 5G's have more than one screen ("A" / "C", etc.) for the same phone. HOWEVER....within a week the screen stopped working even though it sat on a desk not used/touched as it was for a family member who was out of the country returning in 2 weeks. Hasan has since vanished (was told apparently "went back home to get married"), and contact info was not provided on shop door until May & shop was under renovations. Had to deal with someone else in May once alternate contact info for someone covering the business was provided & who wasn't connected to the shop (Apparently works for "Mobile Plus" as per business card) who told me the screen was faulty and that Hasan would have to replace it via warranty and that even though he was covering the business he could do nothing. Phone numbers (as provided on business card and info for coverage) either didn't answer, turned off, or unable to leave messages due to full mailboxes. Finally able to leave a message Mid-June and waited a week with to reply as shop was closed from April to June (apparently just re-opened 2 weeks ago). Went into store today to find out apparently Hasan sold the business, never contacted anyone beyond text messages from April onwards & even caused issues with the guys covering him while he was away with not giving a working password for a laminate machine (was shown the text messages). VERY POOR service once money was given over, warranty not honored & Hasan refuses to return contact attempts. Stay away as these guys clearly have turned to some shady/scammy practices. Shop apparently is now called Kesan Electronics (Swapped from Phone Doctor's). I just want the screen replaced & for it to work as agreed upon & paid for. If you provide a warranty honor it or tell the customer up front that no warranty is provided which I made crystal clear that my service/screen had warranty prior to paying for the service and that if I had any issues to just bring the phone back and they would resolve it....not the case. Sometimes you get what you pay for....better off taking your phone to Samsung or Apple directly...might cost more but at least your phone works and is ACTUALLY covered via warranty.

This repair shop is a lifesaver! I accidentally deleted important data from my phone, but they managed to recover it all. Fantastic service and a huge relief for me. Thank you

I had an issue with my phone's microphone, and the experts at this repair shop resolved it effectively. Great attention to detail and reasonable prices. Highly recommended!

I had a note 9 that I had my screen broken. I asked him to repair the phone in front of me but he just wouldn't. The phone back cover was of a different color and the side panel was of a different color. He just changed flipped my battery to a very poor one, the battery started heating up after his service now my phone is not working.

Not at all to be trusted.

I had a note 9 that I had my screen broken. I asked him to repair the phone in front of me but he just wouldn't. The phone back cover was of a different color and the side panel was of a different color. He just changed flipped my battery to a very poor one, the battery started heating up after his service now my phone is not working.Not at all to be trusted.

Hassan is the best. Very happy with my new phone and plan. Yayyyyyy.

These guys are ghe bestest of the best. Fixed my water damaged phone. I saved my pictures that I thought I had already lost. Bless you guys!

Best service!