I recently went in for a routine eye exam. Unfortunately, my experience was less than satisfactory. A training tech performed most of the procedures, and was constantly being corrected by the tech doing the training. When it came to the eye pressure test, I felt uncomfortable and requested that the more experienced technician handle it.
To my surprise, I received a bill for nearly $1,000! Half was attributed to a "hospital fee," and the other half was for the "doctor's fee." Given the circumstances, I believe this is an exorbitant amount for a routine eye exam. I won't be returning for such a costly and unsatisfactory experience."
Mr. Music
Aug 2024
Went to this very wonderful eye doctor place full of love and care. I have some very kind, hard-working staff filling me in for an eye doctor appointment. One of the staff working there is filled with respect, kindness, generosity, and is very understanding. We waited in the very clean, spotless waiting room. Wait times are not long. That's awesome. Wait times are perfectly short. Then, this very professional eye doctor got to work checking my eyes. He gave me reasonable directions for my eyes. Dr. Tuten had me read every letter on the screen. That was very nice. Then he asked me to follow the light and both hands with my eyes. That was very superb. And the nicest yet fabulously painless test of all was the eye pressure, and of course, the eye drops. Given what I just went through, the eye doctor was very superb, caring, and full of love. We absolutely need loving eye care doctors and staff that is caring and kind. And this is one of them. Staff working there is absolutely five-star generous. In a loving, professional way. This is absolutely one generosity-filled doctor's office full of professional doctors and staff that cares for its patients.
Saturn5456 Saturn
Jun 2024
It was a very nice building.
Tom Curley
Mar 2024
I just finished a series of pre- and post cataract surgery office visits at this location. I found the staff to be friendly and professional with every visit. I was never rushed and they were always on time. This goes for both the technical and administrative personnel. Kudos to whomever staffed this location !
Ann Odonnell
Mar 2024
CCF Cole Eye Beachwood is a great facility with a friendly staff, plenty of free parking and Dr. Shao, who is my cataract surgeon. He’s a wonderful doctor and I receive the best of care every time I have an appt at the Beachwood campus.
Mike B.
Feb 2024
Dr Shao is world-class. He recently performed cataract surgery on my left eye. He did a fantastic job, and I can now see perfectly. He is bright, capable, decisive and experienced . . . but what I like most about him is that he is kind and has empathy. He is a wonderful human being. Would highly recommend him to my family and friends.
Veronica Campbell
Dec 2023
I was told I had no co pay get there and they tell me 150.00 I said okcan I be billed no you can't said they tried to call me 2 times but was calling an old number why wouldn't you call the cell phone number listed took the day off for absolutely nothing
Vince Ianni
Sep 2023
Excellent
A C
Sep 2023
Didn’t have a good experience with Dr Isenburg. No empathy .,. very rude !
carmen vitale
Jun 2023
Dr. Tuten has no personality at all very hard to talk to and couldn't figure out why I was having issues with my contact lenses. Went to America's Best and they figured it out.
D
I recently went in for a routine eye exam. Unfortunately, my experience was less than satisfactory. A training tech performed most of the procedures, and was constantly being corrected by the tech doing the training. When it came to the eye pressure test, I felt uncomfortable and requested that the more experienced technician handle it.
To my surprise, I received a bill for nearly $1,000! Half was attributed to a "hospital fee," and the other half was for the "doctor's fee." Given the circumstances, I believe this is an exorbitant amount for a routine eye exam. I won't be returning for such a costly and unsatisfactory experience."
Mr. Music
Went to this very wonderful eye doctor place full of love and care. I have some very kind, hard-working staff filling me in for an eye doctor appointment. One of the staff working there is filled with respect, kindness, generosity, and is very understanding. We waited in the very clean, spotless waiting room. Wait times are not long. That's awesome. Wait times are perfectly short. Then, this very professional eye doctor got to work checking my eyes. He gave me reasonable directions for my eyes. Dr. Tuten had me read every letter on the screen. That was very nice. Then he asked me to follow the light and both hands with my eyes. That was very superb. And the nicest yet fabulously painless test of all was the eye pressure, and of course, the eye drops. Given what I just went through, the eye doctor was very superb, caring, and full of love. We absolutely need loving eye care doctors and staff that is caring and kind. And this is one of them. Staff working there is absolutely five-star generous. In a loving, professional way. This is absolutely one generosity-filled doctor's office full of professional doctors and staff that cares for its patients.
Saturn5456 Saturn
It was a very nice building.
Tom Curley
I just finished a series of pre- and post cataract surgery office visits at this location. I found the staff to be friendly and professional with every visit. I was never rushed and they were always on time. This goes for both the technical and administrative personnel. Kudos to whomever staffed this location !
Ann Odonnell
CCF Cole Eye Beachwood is a great facility with a friendly staff, plenty of free parking and Dr. Shao, who is my cataract surgeon. He’s a wonderful doctor and I receive the best of care every time I have an appt at the Beachwood campus.
Mike B.
Dr Shao is world-class. He recently performed cataract surgery on my left eye. He did a fantastic job, and I can now see perfectly. He is bright, capable, decisive and experienced . . . but what I like most about him is that he is kind and has empathy. He is a wonderful human being. Would highly recommend him to my family and friends.
Veronica Campbell
I was told I had no co pay get there and they tell me 150.00 I said okcan I be billed no you can't said they tried to call me 2 times but was calling an old number why wouldn't you call the cell phone number listed took the day off for absolutely nothing
Vince Ianni
Excellent
A C
Didn’t have a good experience with Dr Isenburg. No empathy .,. very rude !
carmen vitale
Dr. Tuten has no personality at all very hard to talk to and couldn't figure out why I was having issues with my contact lenses. Went to America's Best and they figured it out.