I’ve been to planet fitness in many states. This particular location has the warmest and most generous employees. The culture that is built at this Athens PF is unmatched.Every employee has left and imprint. There is one woman who I’m certain is a manager, Carissa, she is exceptional. She says my name every time I come in and smiles. She remembers all my black card preferences. She’s one of kind and certainly one of the best customer service agents I’ve ever interacted with.
November 2023
Planet fitess, overall, is hypocritical as they claim and boast "no intimidation". Meanwhile, the people who take fitness seriously are the ones being targeted and intimidated with lunk alarms and petty rules. The word "lunk" alone is an example of judgment and "gymtimidation". There's no need for that behavior
September 2023
Love so much about PF - the concept, the variety of equipment, affordability, mix of people, but geez, they don't fix or replace equipment on any time line other than theirs, which seems to be "someday". The bathrooms are not cleaned frequently enough, the spray bottles are dirty, the paper towels are frequently out. They don't monitor at all and there are people who tie up equipment because they are on their phones texting, watching, taking selfies. And when I said something to someone who works there about the broken equipment and the annual surcharge (watch out for that!), she said, "there are other gyms you can go to". Seriously? Managers... read full review
I’ve been to planet fitness in many states. This particular location has the warmest and most generous employees. The culture that is built at this Athens PF is unmatched.Every employee has left and imprint. There is one woman who I’m certain is a manager, Carissa, she is exceptional. She says my name every time I come in and smiles. She remembers all my black card preferences. She’s one of kind and certainly one of the best customer service agents I’ve ever interacted with.
Planet fitess, overall, is hypocritical as they claim and boast "no intimidation". Meanwhile, the people who take fitness seriously are the ones being targeted and intimidated with lunk alarms and petty rules. The word "lunk" alone is an example of judgment and "gymtimidation". There's no need for that behavior
Love so much about PF - the concept, the variety of equipment, affordability, mix of people, but geez, they don't fix or replace equipment on any time line other than theirs, which seems to be "someday". The bathrooms are not cleaned frequently enough, the spray bottles are dirty, the paper towels are frequently out. They don't monitor at all and there are people who tie up equipment because they are on their phones texting, watching, taking selfies. And when I said something to someone who works there about the broken equipment and the annual surcharge (watch out for that!), she said, "there are other gyms you can go to". Seriously? Managers... read full review