Pediatric Eye Care of Staten Island

Nov 2024

New patient; Called multiple times two straight days and no answer. Finally got a hold of someone on 10/14/24 for my 5 year old to see the doctor. I was told the next available appt is in Feb. 2025. Imagine calling the doctor for an issue and being told you can’t see them for 3 months.

Sep 2024

Had my son’s appointment booked well over 6 months in advance. Got here earlier as requested and proceeded to wait over 3 hours to see the doctor. I understand that the doctor needs to time but 3 hours is completely unacceptable. There were even other people who got there after were seen before he was!

Aug 2024

I had a very disappointing experience with the supervisor at this pediatric eye doctor's office. She was extremely unprofessional and rude, showing no willingness to help or work with me, or anyone else for that matter. Her attitude was dismissive and uncooperative, which made the entire experience unpleasant. Additionally, she seemed more concerned about asking us to fill out surveys for her than actually addressing our needs and concerns. I hope the management takes this feedback seriously and makes the necessary changes to improve the patient experience.