I had a new ductless system installed in my home by universe. Unbeknownst to me until a month later I was having a condensation leak from the lines in my ceiling where there was a connection made. I was in the middle of a family health crisis. I had a melt down and couldn’t handle dealing with this issue at the time. A leak in my ceiling seemed like the end of the world while dealing with my husband recovering from heart surgery. We do not expect something like this to happen and I was told by Tim that this rarely if ever happens. So unlucky me. I’m giving a five star review because universe /Tim are a company that didn’t run away from a problem. The servicemen... read full review
June 2025
Our HVAC didn’t work. A guy came (not from Universe) misdiagnose the issue. We contacted Universe and the service tech came right away within a day (free estimate) to diagnose the issue. Service tech knew exactly what was the issue. Came quickly! Efficient ! Problem resolve within 2 days!! Price is affordable compare to other businesses in Long Island. Highly recommended! Thank you Anthony !
August 2024
Universe recently installed a new condenser and air handler in my home. From the very beginning when considering which company and what brand of air conditioner Universe gave me the best education and selection. Dion the salesman who worked with us was very knowledgeable and provided us with all the options. The installation team Brandon, Keith and Daniel were amazing. They were respectful of my home, professional and did an amazing job with the installation. I am very pleased with the quality of the product and work and the service. I highly recommend this company for HVAC services.
I had a new ductless system installed in my home by universe. Unbeknownst to me until a month later I was having a condensation leak from the lines in my ceiling where there was a connection made. I was in the middle of a family health crisis. I had a melt down and couldn’t handle dealing with this issue at the time. A leak in my ceiling seemed like the end of the world while dealing with my husband recovering from heart surgery. We do not expect something like this to happen and I was told by Tim that this rarely if ever happens. So unlucky me. I’m giving a five star review because universe /Tim are a company that didn’t run away from a problem. The servicemen... read full review
Our HVAC didn’t work. A guy came (not from Universe) misdiagnose the issue. We contacted Universe and the service tech came right away within a day (free estimate) to diagnose the issue. Service tech knew exactly what was the issue. Came quickly! Efficient ! Problem resolve within 2 days!! Price is affordable compare to other businesses in Long Island. Highly recommended! Thank you Anthony !
Universe recently installed a new condenser and air handler in my home. From the very beginning when considering which company and what brand of air conditioner Universe gave me the best education and selection. Dion the salesman who worked with us was very knowledgeable and provided us with all the options.
The installation team Brandon, Keith and Daniel were amazing. They were respectful of my home, professional and did an amazing job with the installation. I am very pleased with the quality of the product and work and the service.
I highly recommend this company for HVAC services.