Really bad service, the nurse attending me was very nasty, I asked a question and she answered nasty, no name tag but was wearing pink crocs 12/21, plus they had missed the doctors referral.
Faiza L
Dec 2024
My daughter had her blood work done and they lost it. Ridiculous!
Dorothy Kaufman
Dec 2024
They were supposed to open at 8 but doors were locked. There were two people ahead of me, well actually one but one cut the line and it took overs a half hour for blood work. They lady at the front desk s standard answer for anything I asked was that she didn't know.
Lady Dujour Essentials
Oct 2024
The whole staff was nice and friendly and helpful. I would definitely return. I’ve never been to a doctors office and was in and out in less than 20.
Paul M.
Aug 2024
An awful experience. I did a pre-check in for an earlier appointment of the day. When I entered I went to the online kiosk and confirmed my appointment.. it said "thank you for checking in" After about 30 minutes another patient walked in and was taken before me. He completed his appointment and left as I was still waiting. After 1 hour I approached the front desk, the girl at the front desk was not kind and did not care that I was waiting there. At this Point after I was finally told that my check in wasn't complete. She actually saw and knew I was waiting in the office for over an hour. She didn't care, gave me no guidance and then when I approached her she was quite defensive about it all. I completed the paperwork and continued to wait for another 30 minutes. I was never called in to the patient room, the office appeared empty. I finally got up and walked out. I didn't get to see a doctor, Please stay away there are plenty of urgent cares with better customer service and care about their patience.
Trina Czwartacky-Goldstein
Jul 2024
This is the BEST Northwell Lab around. I will go nowhere else. The staff is the BEST
Daniel B.
Dec 2023
"urgent" is a crazy way to expain this place. no urgency at all. had me sitting there for 30 min after told id be less than an hour, just to be told its gonna be over another hour. useless.
Kevin M.
Dec 2023
The doctor I visited was great. However, they incorrectly billed my insurance company and my credit card, so it looked like I went to an out of network provider. They've refused to correct the bill, and continue to state it will take 7-8 weeks to rectify. This has been going on since August. Have them bill you, DO NOT PAY IN PERSON. If you have NYC GHI benefits they will overcharge your co pay and not correct the bill
Aristotel P.
Dec 2023
The Staff were very friendly and courteous. Went for a Covid test. Tested on a Tuesday morning. Give a card directing me to the Patient Portal where I will able to see my results in 24 to 36 hours. On Thursday, 48 hours later I called the Clinic because my patient portal indicated NO RESULTS. I was told the results are in and I tested Positive. I then drove back to the clinic to get a copy of my results for my employer. On Saturday, 72 hours later, I again looked at my Patient Portal which indicated NO RESULTS. I called the clinic regarding this matter was told my COVID test was sent out for testing and the lab returned a paper copy to the clinic. Since the clinic did not do the testing no results would be found in my Portal. THEN WHY HAVE A PATIENT PORTAL?
robert greene
Pleasant staff. Almost no wait time.
Edith Velasquez
Really bad service, the nurse attending me was very nasty, I asked a question and she answered nasty, no name tag but was wearing pink crocs 12/21, plus they had missed the doctors referral.
Faiza L
My daughter had her blood work done and they lost it. Ridiculous!
Dorothy Kaufman
They were supposed to open at 8 but doors were locked. There were two people ahead of me, well actually one but one cut the line and it took overs a half hour for blood work. They lady at the front desk s standard answer for anything I asked was that she didn't know.
Lady Dujour Essentials
The whole staff was nice and friendly and helpful. I would definitely return. I’ve never been to a doctors office and was in and out in less than 20.
Paul M.
An awful experience. I did a pre-check in for an earlier appointment of the day. When I entered I went to the online kiosk and confirmed my appointment.. it said "thank you for checking in" After about 30 minutes another patient walked in and was taken before me. He completed his appointment and left as I was still waiting. After 1 hour I approached the front desk, the girl at the front desk was not kind and did not care that I was waiting there. At this Point after I was finally told that my check in wasn't complete. She actually saw and knew I was waiting in the office for over an hour. She didn't care, gave me no guidance and then when I approached her she was quite defensive about it all. I completed the paperwork and continued to wait for another 30 minutes. I was never called in to the patient room, the office appeared empty. I finally got up and walked out. I didn't get to see a doctor, Please stay away there are plenty of urgent cares with better customer service and care about their patience.
Trina Czwartacky-Goldstein
This is the BEST Northwell Lab around. I will go nowhere else. The staff is the BEST
Daniel B.
"urgent" is a crazy way to expain this place. no urgency at all. had me sitting there for 30 min after told id be less than an hour, just to be told its gonna be over another hour. useless.
Kevin M.
The doctor I visited was great. However, they incorrectly billed my insurance company and my credit card, so it looked like I went to an out of network provider. They've refused to correct the bill, and continue to state it will take 7-8 weeks to rectify. This has been going on since August. Have them bill you, DO NOT PAY IN PERSON. If you have NYC GHI benefits they will overcharge your co pay and not correct the bill
Aristotel P.
The Staff were very friendly and courteous. Went for a Covid test. Tested on a Tuesday morning. Give a card directing me to the Patient Portal where I will able to see my results in 24 to 36 hours. On Thursday, 48 hours later I called the Clinic because my patient portal indicated NO RESULTS. I was told the results are in and I tested Positive. I then drove back to the clinic to get a copy of my results for my employer. On Saturday, 72 hours later, I again looked at my Patient Portal which indicated NO RESULTS. I called the clinic regarding this matter was told my COVID test was sent out for testing and the lab returned a paper copy to the clinic. Since the clinic did not do the testing no results would be found in my Portal. THEN WHY HAVE A PATIENT PORTAL?