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Reviews for Stone Ridge Veterinary Hospital: Lewis Susan DVM
Add your commentStone Ridge Veterinary Hospital: Lewis Susan DVM
550 Center Pl Dr, Rochester
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550 Center Pl Dr, Rochester
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wanted to update my one star rating.... after bringing in a stray cat to add to the cat I already had as a client, they wouldn't pass a message to the owners that we found which was pretty inconsiderate since we were hoping to help the owners with things we had bought for the cat thinking he would be staying with us. But after several calls and inconsiderate , including one that actually hung up on me without me even being rude in any way YET! But then they took it upon themselves by having people send in photos from a Nextdoor conversation I was having about them from my prior rating, and from those photos took me off their clients before I could even send them... read full review
After being a patient for 5 years, I am leaving the facility because I have been ignored and insulted for 5 months trying to get my dog a scheduled surgery (for a growth on his gums). However, it was nearly impossible as I was flat out ignored at appointments. When I would come in for follow ups the doctor would have no idea what I was talking about when I referenced the surgery. I originally came in for this in October. I was also ignored by the surgical team, after calling several times and requesting the surgery for months, they finally reached out and explained I needed to schedule yet another appointment for "blood work". I had to go to multiple pointless... read full review
This I the second time I've been here with a rescue. Each time I've seen Dr. Bowser and have nothing but praise for her and the vet techs. They have been accurate with treatment plans, diagnosis, and really kind and gentle hands. Personally, I do not love that the Thrive network came into Rochester, but it's certainly not the fault of these providers.