wanted to update my one star rating.... after bringing in a stray cat to add to the cat I already had as a client, they wouldn't pass a message to the owners that we found which was pretty inconsiderate since we were hoping to help the owners with things we had bought for the cat thinking he would be staying with us. But after several calls and inconsiderate , including one that actually hung up on me without me even being rude in any way YET! But then they took it upon themselves by having people send in photos from a Nextdoor conversation I was having about them from my prior rating, and from those photos took me off their clients before I could even send them any new place to send my cats information. this is how they do business, like little kids on Facebook blocking people they are having beefs with?! lol they are really beyond unprofessional and truly care absolutely nothing about the pets.
Jack F.
May 2024
After being a patient for 5 years, I am leaving the facility because I have been ignored and insulted for 5 months trying to get my dog a scheduled surgery (for a growth on his gums). However, it was nearly impossible as I was flat out ignored at appointments. When I would come in for follow ups the doctor would have no idea what I was talking about when I referenced the surgery. I originally came in for this in October. I was also ignored by the surgical team, after calling several times and requesting the surgery for months, they finally reached out and explained I needed to schedule yet another appointment for "blood work". I had to go to multiple pointless "follow-up" appointments for unnecessary treatment previously so I was already frustrated. Then, on my last visit for his blood work I was scolded and cornered by 3 nurses. They moved me and my dog all the way across the waiting room, and then had the 3 nurses stand in front of us with their arms crossed like body guards. All due to a single other dog walking out of a waiting room. I have been inside that building with 10 other dogs out and my pup I always well behaved and doesn't even flinch at another dog as he's a trained service animal. They then started trying to tell me how to handle my dog (after making us move all the way across the waiting room). Oh, and we had already been waiting for 30 minutes. My dog was perfectly well behaved, sitting in front of me like the trained service dog he is. This was the last straw. It made me and my pup very uncomfortable thus we will no longer continue using this facility. I wanted to let anyone and everyone I can know how this vet will treat you during any kind of medical emergency. I had been going to Stroneridge for 5 years previously and have just required normal check ups. It's clear to me that they'll prioritize basic check ups, pushing unnecessary medications and vaccines, over saving a life. Simply put, it has made the last few months even more rough, dealing with their lackadaisical approach to a possibly life threatening condition my dog has. I have been nothing but patient and kind while Stoneridge robbed me blind for unnecessary appointments and completely ignoring my original request to have the growth taken care of. I was scheduled for the blood work 5 months after requesting surgery and testing to be done on this growth. I just pray that by telling my experience that the next patient will actually get the treatment they need in a timely fashion. Our pets are our families, and should be treated as so. My new vet requested my dog's vaccine/medical files. Surprise surprise, I am still being ignored as its been almost 2 weeks since I called/emailed to have his records sent to me. I even offered to come into get them and they keep saying they're working on it or that they're in transit. Different answers each time. I've called 3 times and sent 5 emails now to no avail. I hope this review reaches any dog owner in need of serious medical attention as I would avoid this facility for anything other than routine check ups at all costs.
Marissa N.
Apr 2024
This I the second time I've been here with a rescue. Each time I've seen Dr. Bowser and have nothing but praise for her and the vet techs. They have been accurate with treatment plans, diagnosis, and really kind and gentle hands. Personally, I do not love that the Thrive network came into Rochester, but it's certainly not the fault of these providers.
Tarryn N.
Sep 2023
I had an appointment scheduled but once put into the exam room the wait time was over 45 minutes, this time along with every other time I have visited. My dog is medicated to come in to the visits and waiting that long for an anxious dog is unrealistic. I complained to the vet about the wait time and she (Dr. Pauline Bowser) with a smart attitude said "would you be this upset if it was a doctor's appt for yourself?" YES, YES I WOULD! They do not care about your pets needs and only tried to keep selling me stuff. Then today in the mail I got a letter stating "It seems they can no longer fulfill my veterinarian needs and they can no longer retain me as a client at their practice." What a joke, they kicked us out as a client because I was unhappy with the wait time! I would not recommend this practice ever!!!
Sviatlana H.
Sep 2023
Terrible place, unprofessional, unfriendly. The best things what they can do- put your pets to sleep. My dog survived, because we brought him to the other hospital. I'm not talking about prices- to change the bandage cost 1000 dollars a week. Other hospital- 150- 200 dollars a week. They almost killed my dog ,stressed all my family!!!! For more information contact me 585 9535815 or email Harnizonaval@ yahoo.com. The big lawsuit pending!
Gus W.
Dec 2022
Absolutely the worst vet, New to the area from Nashville where people have manners and care. Not in Florida though!. The lady Doc was extremely uneducated in what was wrong with my cat, I knew more. didn't even take his temp or look in his ears Ears are the main cause! or give me antibiotics! The office was extremely dirty, the Floor was never cleaned, brown dirt in all the stick down old tile, and blood spots all over the floor ! I didn't want my cat to step in it. Extremely Rude, no bedside manner, They just want you to spend bucks to pad their pocket .Do NOT go unless you want a dirty office and spend Bucks then maybe they would like you..and smile. I should have just left!!! what a waste of money... lesson learned.
Michael S.
Sep 2022
We recently started taking our puppy here, and so far I am disappointed. On the two occasions we've been here we've waited 30 minutes past the schedule appointment times. During the last visit, I waited at least 10 minutes in the lobby for a room to open, then I waited another 20min inside of the room before being seen. I then went to the desk and waited a few minutes to tell someone I had been waiting for over a half hour after my scheduled time. The two employees who met with our puppy were friendly. But waiting 30 minutes after the scheduled appointment is unacceptable.
Elba Guzman
Jun 2022
The secretary, the technician and the veterinary very professional. Recommend 100 %. Clean office
Courtney A.
Jan 2022
Beware of Stoneridge google reviews, my below review was also posted there a week+ ago and was DELETED! There are other comments also of other negative reviews being deleted. ------- Disappointed- I had been taking my Cavalier King Charles Spaniel here for the past 3.5 years. Never had any issues and always thought my pup was getting the best care. 12/16/21: I brought Millie in for an exam because she was reluctant to jump up or down and use the stairs. She was seen by Dr. Fan. I asked her to check her anal glands because that can be often times the culprit. She said they were fine and chalked it up to her not feeling well and offered blood work could be done. $160 later for exam and blood work- still not jumping. A week later, Millie goes to doggy daycare (Paws and Claws- amazing) and I asked the groomer to check her glands and express if needed. She called me saying the glands were "quite full and a lot came out". Millie was no longer reluctant to jump or use the stairs. A $15 anal gland expression by a groomer solves the problem and not a DVM. At the same time, I was also looking into finding a DVM who had specific knowledge of the Cavalier King Charles Spaniel because of all their potential health issues. 1/5/22: Millie has a wellness visit with Dr. Murphy at Westside Animal Hospital (30+ years experience and has had cavaliers of his own!). He comes out minutes later (still curbside) with 2 cotton swabs covered in black/brown. She has yeast infections in both her ears and had been going on A LONG TIME per Dr. Murphy. I don't want to think that Millie has not had the best care in the last 3.5 years. There has been DVM turnover at Stoneridge. It's unfortunate because everyone including office staff is friendly, but friendly doesn't keep my dog healthy :(
Kathy Miller-Miano
Jan 2022
I have been a client there for over 25 years. The staff is wonderful. Supportive and helpful. Dr Wyley does a phenomenal job with my dog, who is a very anxious guy. I am however EXTREMELY disappointed that they’re discontinuing boarding. They have been the ONLY place I’ve trusted with my dogs.
Joseph C.
wanted to update my one star rating.... after bringing in a stray cat to add to the cat I already had as a client, they wouldn't pass a message to the owners that we found which was pretty inconsiderate since we were hoping to help the owners with things we had bought for the cat thinking he would be staying with us. But after several calls and inconsiderate , including one that actually hung up on me without me even being rude in any way YET! But then they took it upon themselves by having people send in photos from a Nextdoor conversation I was having about them from my prior rating, and from those photos took me off their clients before I could even send them any new place to send my cats information. this is how they do business, like little kids on Facebook blocking people they are having beefs with?! lol they are really beyond unprofessional and truly care absolutely nothing about the pets.
Jack F.
After being a patient for 5 years, I am leaving the facility because I have been ignored and insulted for 5 months trying to get my dog a scheduled surgery (for a growth on his gums). However, it was nearly impossible as I was flat out ignored at appointments. When I would come in for follow ups the doctor would have no idea what I was talking about when I referenced the surgery. I originally came in for this in October. I was also ignored by the surgical team, after calling several times and requesting the surgery for months, they finally reached out and explained I needed to schedule yet another appointment for "blood work". I had to go to multiple pointless "follow-up" appointments for unnecessary treatment previously so I was already frustrated. Then, on my last visit for his blood work I was scolded and cornered by 3 nurses. They moved me and my dog all the way across the waiting room, and then had the 3 nurses stand in front of us with their arms crossed like body guards. All due to a single other dog walking out of a waiting room. I have been inside that building with 10 other dogs out and my pup I always well behaved and doesn't even flinch at another dog as he's a trained service animal. They then started trying to tell me how to handle my dog (after making us move all the way across the waiting room). Oh, and we had already been waiting for 30 minutes. My dog was perfectly well behaved, sitting in front of me like the trained service dog he is. This was the last straw. It made me and my pup very uncomfortable thus we will no longer continue using this facility. I wanted to let anyone and everyone I can know how this vet will treat you during any kind of medical emergency. I had been going to Stroneridge for 5 years previously and have just required normal check ups. It's clear to me that they'll prioritize basic check ups, pushing unnecessary medications and vaccines, over saving a life. Simply put, it has made the last few months even more rough, dealing with their lackadaisical approach to a possibly life threatening condition my dog has. I have been nothing but patient and kind while Stoneridge robbed me blind for unnecessary appointments and completely ignoring my original request to have the growth taken care of. I was scheduled for the blood work 5 months after requesting surgery and testing to be done on this growth. I just pray that by telling my experience that the next patient will actually get the treatment they need in a timely fashion. Our pets are our families, and should be treated as so. My new vet requested my dog's vaccine/medical files. Surprise surprise, I am still being ignored as its been almost 2 weeks since I called/emailed to have his records sent to me. I even offered to come into get them and they keep saying they're working on it or that they're in transit. Different answers each time. I've called 3 times and sent 5 emails now to no avail. I hope this review reaches any dog owner in need of serious medical attention as I would avoid this facility for anything other than routine check ups at all costs.
Marissa N.
This I the second time I've been here with a rescue. Each time I've seen Dr. Bowser and have nothing but praise for her and the vet techs. They have been accurate with treatment plans, diagnosis, and really kind and gentle hands. Personally, I do not love that the Thrive network came into Rochester, but it's certainly not the fault of these providers.
Tarryn N.
I had an appointment scheduled but once put into the exam room the wait time was over 45 minutes, this time along with every other time I have visited. My dog is medicated to come in to the visits and waiting that long for an anxious dog is unrealistic. I complained to the vet about the wait time and she (Dr. Pauline Bowser) with a smart attitude said "would you be this upset if it was a doctor's appt for yourself?" YES, YES I WOULD! They do not care about your pets needs and only tried to keep selling me stuff. Then today in the mail I got a letter stating "It seems they can no longer fulfill my veterinarian needs and they can no longer retain me as a client at their practice." What a joke, they kicked us out as a client because I was unhappy with the wait time! I would not recommend this practice ever!!!
Sviatlana H.
Terrible place, unprofessional, unfriendly. The best things what they can do- put your pets to sleep. My dog survived, because we brought him to the other hospital. I'm not talking about prices- to change the bandage cost 1000 dollars a week. Other hospital- 150- 200 dollars a week. They almost killed my dog ,stressed all my family!!!! For more information contact me 585 9535815 or email Harnizonaval@ yahoo.com. The big lawsuit pending!
Gus W.
Absolutely the worst vet, New to the area from Nashville where people have manners and care. Not in Florida though!. The lady Doc was extremely uneducated in what was wrong with my cat, I knew more. didn't even take his temp or look in his ears Ears are the main cause! or give me antibiotics! The office was extremely dirty, the Floor was never cleaned, brown dirt in all the stick down old tile, and blood spots all over the floor ! I didn't want my cat to step in it. Extremely Rude, no bedside manner, They just want you to spend bucks to pad their pocket .Do NOT go unless you want a dirty office and spend Bucks then maybe they would like you..and smile. I should have just left!!! what a waste of money... lesson learned.
Michael S.
We recently started taking our puppy here, and so far I am disappointed. On the two occasions we've been here we've waited 30 minutes past the schedule appointment times. During the last visit, I waited at least 10 minutes in the lobby for a room to open, then I waited another 20min inside of the room before being seen. I then went to the desk and waited a few minutes to tell someone I had been waiting for over a half hour after my scheduled time. The two employees who met with our puppy were friendly. But waiting 30 minutes after the scheduled appointment is unacceptable.
Elba Guzman
The secretary, the technician and the veterinary very professional. Recommend 100 %. Clean office
Courtney A.
Beware of Stoneridge google reviews, my below review was also posted there a week+ ago and was DELETED! There are other comments also of other negative reviews being deleted. ------- Disappointed- I had been taking my Cavalier King Charles Spaniel here for the past 3.5 years. Never had any issues and always thought my pup was getting the best care. 12/16/21: I brought Millie in for an exam because she was reluctant to jump up or down and use the stairs. She was seen by Dr. Fan. I asked her to check her anal glands because that can be often times the culprit. She said they were fine and chalked it up to her not feeling well and offered blood work could be done. $160 later for exam and blood work- still not jumping. A week later, Millie goes to doggy daycare (Paws and Claws- amazing) and I asked the groomer to check her glands and express if needed. She called me saying the glands were "quite full and a lot came out". Millie was no longer reluctant to jump or use the stairs. A $15 anal gland expression by a groomer solves the problem and not a DVM. At the same time, I was also looking into finding a DVM who had specific knowledge of the Cavalier King Charles Spaniel because of all their potential health issues. 1/5/22: Millie has a wellness visit with Dr. Murphy at Westside Animal Hospital (30+ years experience and has had cavaliers of his own!). He comes out minutes later (still curbside) with 2 cotton swabs covered in black/brown. She has yeast infections in both her ears and had been going on A LONG TIME per Dr. Murphy. I don't want to think that Millie has not had the best care in the last 3.5 years. There has been DVM turnover at Stoneridge. It's unfortunate because everyone including office staff is friendly, but friendly doesn't keep my dog healthy :(
Kathy Miller-Miano
I have been a client there for over 25 years. The staff is wonderful. Supportive and helpful. Dr Wyley does a phenomenal job with my dog, who is a very anxious guy. I am however EXTREMELY disappointed that they’re discontinuing boarding. They have been the ONLY place I’ve trusted with my dogs.