We had a terrible experience in the PetSmart located on Central Avenue and came to this location in Pelham and Lorrie was a breath of fresh air and so was the rest of the team! We were welcomed by everyone immediately with warm welcomes and our baby Luna had an amazing visit and experience! Thank you everyone!
December 2023
From the pet hospital to the grooming department (I yet to try the pet hotel), I always have a great experience. The staff members throughout the facility are friendly and professional and always eager to help. I know my pup is in great hands every he has an appointment. I’ve recommended this PetSmart to my friends, families and neighbors and they also have great experiences.
October 2023
I want a PetSmart today to have my grandpa who's visiting for a few days groomed. I selected a groomer based on the list and the time that was available brought MAYA to 10 AM and receive the email at 2:05 that she was ready for pick up. At approximately 245 when I arrive to pick up Maia, I paid for her I tipped for her service generously, and as she proceeded to exit, I noticed she didn't look completely groomed- the areas around her feet still look like she was wearing shoes. Her ears were still covered in fur, and when I pointed it out, the person who handle my intake, who was lovely mentioned that the groomer said Maya was nippy. I was puzzled by this - Maya... read full review
We had a terrible experience in the PetSmart located on Central Avenue and came to this location in Pelham and Lorrie was a breath of fresh air and so was the rest of the team! We were welcomed by everyone immediately with warm welcomes and our baby Luna had an amazing visit and experience! Thank you everyone!
From the pet hospital to the grooming department (I yet to try the pet hotel), I always have a great experience. The staff members throughout the facility are friendly and professional and always eager to help. I know my pup is in great hands every he has an appointment. I’ve recommended this PetSmart to my friends, families and neighbors and they also have great experiences.
I want a PetSmart today to have my grandpa who's visiting for a few days groomed. I selected a groomer based on the list and the time that was available brought MAYA to 10 AM and receive the email at 2:05 that she was ready for pick up. At approximately 245 when I arrive to pick up Maia, I paid for her I tipped for her service generously, and as she proceeded to exit, I noticed she didn't look completely groomed- the areas around her feet still look like she was wearing shoes. Her ears were still covered in fur, and when I pointed it out, the person who handle my intake, who was lovely mentioned that the groomer said Maya was nippy. I was puzzled by this - Maya... read full review