Without question, Porco has THE worst customer service ANYWHERE...EVER. After having run out of propane in the middle of a frigid January when I was on automatic delivery, I decided to switch propane providers, and I did so on February 18. Since February 21, I've made more than a dozen attempts to contact Porco to have them pick up their tanks - through phone calls, emails, messages on their local office's contact address as well as main website address, via their Facebook page, via Facebook Messenger, and a written letter.....and have not received ONE response to any of my attempts to reach them. And the tanks are sitting in my yard 39 days after I started contacted them! I can only assume everyone is dead in the office - right?! What an absolutely DISGRACEFUL company!
Marc B.
Mar 2021
I'm here to agree with everyone who has posted recently. This company used to be good, since Superior took over it's a complete nightmare. "Auto-delivery" means the customer needs to call every time a delivery is needed. Billing is broken, I get charged twice every time I get a delivery. Use any other company you can. If you can't, it will be less frustrating to just light your money on fire in your house for warmth.
Mark H.
Mar 2021
Impossible to reach by phone. Holding now for over 15 minutes for fifth day in a row! I have less than 10lbs in my tank and have not received a call back for 5 days. Will need to switch companies and get a new tank.
Chris Hazleton
Mar 2021
Can't play my bill online and they won't answer the phones telling me to do it online which i can't do i guess they just expect me to live in the cold for the rest of this winter, awesome thanks guys! How is a corporation's phone mailbox full?? That's so sad
Molly Foley
Mar 2021
Great service. Never left me out in the cold.
Tyler McCormick
Mar 2021
Ran out 8 times over 2 locations that have auto pay and auto delivery setup last winter
Star S.
Mar 2021
We used to love Porco but since Superior took over, they are horrible. Twice we have ran out of fuel waiting for them to deliver. We live in a Mobile home and have a small child. It is currently 49 degrees in our home. We called this morning and was told a ticket was put in. We expressed that we were empty. Around 8:30pm after waiting all day we decided to call. The gentleman called back and left a VM stating that it could take days to respond to our ticket and that it would cost an additional $225 to do an emergency delivery, as if their fuel prices weren't already $1 more then most other companies in our area. Also, we are out of fuel. Shouldn't customers who are out of fuel be priority over those whom still have fuel? And why is this the second time since the beginning of the year that this has happened? I'm not sure what made Porco decide to become part of Superior, but it was a terrible decision. If we owed our house, we'd certainly switch companies.
Sven H.
Feb 2021
Please connect to your Nextdoor app and read the dozens of horrible reviews about this company. I had literally ONE, brief and disappointing experience with this company, first and last lol. When I moved into my home, the previous owner used them for a large tank in the back yard to heat the pool. I called them to inquire about rates and what they told me made no sense to me, so I decided not to use them. They said they'd be by to get their tank, I said that's fine, as long as I'm home, which would happen a couple of hours after my call. They disregarded me completely, criminally trespassed on my property and took their tank without contacting me nor my permission. Had I had my cameras mounted as I do now, they would be in court. This is a garbage company with garbage customer service and I hear they've been bought out with literally zero change in management practices. I wouldn't ever recommend them to anyone, stay far away from this one.
Mickey R.
Feb 2021
run, do not walk to another oil company don't due service's any more , never notified me was paying top $ for oil full a full service company , furnace went out called told me were to go, couldn't reach house froze. can't even get thru to close account
Delia E.
Feb 2021
It would've been quicker to plant a seed, have a tree grow from it, cut it down, let the wood cure and then start a fire to heat your home compared to waiting for them to respond to requests for fuel oil.
Joe G.
Without question, Porco has THE worst customer service ANYWHERE...EVER. After having run out of propane in the middle of a frigid January when I was on automatic delivery, I decided to switch propane providers, and I did so on February 18. Since February 21, I've made more than a dozen attempts to contact Porco to have them pick up their tanks - through phone calls, emails, messages on their local office's contact address as well as main website address, via their Facebook page, via Facebook Messenger, and a written letter.....and have not received ONE response to any of my attempts to reach them. And the tanks are sitting in my yard 39 days after I started contacted them! I can only assume everyone is dead in the office - right?! What an absolutely DISGRACEFUL company!
Marc B.
I'm here to agree with everyone who has posted recently. This company used to be good, since Superior took over it's a complete nightmare. "Auto-delivery" means the customer needs to call every time a delivery is needed. Billing is broken, I get charged twice every time I get a delivery. Use any other company you can. If you can't, it will be less frustrating to just light your money on fire in your house for warmth.
Mark H.
Impossible to reach by phone. Holding now for over 15 minutes for fifth day in a row! I have less than 10lbs in my tank and have not received a call back for 5 days. Will need to switch companies and get a new tank.
Chris Hazleton
Can't play my bill online and they won't answer the phones telling me to do it online which i can't do i guess they just expect me to live in the cold for the rest of this winter, awesome thanks guys! How is a corporation's phone mailbox full?? That's so sad
Molly Foley
Great service. Never left me out in the cold.
Tyler McCormick
Ran out 8 times over 2 locations that have auto pay and auto delivery setup last winter
Star S.
We used to love Porco but since Superior took over, they are horrible. Twice we have ran out of fuel waiting for them to deliver. We live in a Mobile home and have a small child. It is currently 49 degrees in our home. We called this morning and was told a ticket was put in. We expressed that we were empty. Around 8:30pm after waiting all day we decided to call. The gentleman called back and left a VM stating that it could take days to respond to our ticket and that it would cost an additional $225 to do an emergency delivery, as if their fuel prices weren't already $1 more then most other companies in our area. Also, we are out of fuel. Shouldn't customers who are out of fuel be priority over those whom still have fuel? And why is this the second time since the beginning of the year that this has happened? I'm not sure what made Porco decide to become part of Superior, but it was a terrible decision. If we owed our house, we'd certainly switch companies.
Sven H.
Please connect to your Nextdoor app and read the dozens of horrible reviews about this company. I had literally ONE, brief and disappointing experience with this company, first and last lol. When I moved into my home, the previous owner used them for a large tank in the back yard to heat the pool. I called them to inquire about rates and what they told me made no sense to me, so I decided not to use them. They said they'd be by to get their tank, I said that's fine, as long as I'm home, which would happen a couple of hours after my call. They disregarded me completely, criminally trespassed on my property and took their tank without contacting me nor my permission. Had I had my cameras mounted as I do now, they would be in court. This is a garbage company with garbage customer service and I hear they've been bought out with literally zero change in management practices. I wouldn't ever recommend them to anyone, stay far away from this one.
Mickey R.
run, do not walk to another oil company don't due service's any more , never notified me was paying top $ for oil full a full service company , furnace went out called told me were to go, couldn't reach house froze. can't even get thru to close account
Delia E.
It would've been quicker to plant a seed, have a tree grow from it, cut it down, let the wood cure and then start a fire to heat your home compared to waiting for them to respond to requests for fuel oil.