From interact strategies
Interact Strategies is the one-stop shop for cloud contact center technology and enterprise communications. Interact Strategies offers services and technology enablement for Microsoft, Amazon Web Services and Genesys infrastructures.
Customer service orchestration: calls and digital media handling, dash-boards and supervisory tools.
Workforce management: scheduling and AI driven forecasting, quality control and compliance recording, score carding, employee engagement and gamification.
Sales and service automation, predictive dialer, CRM integration.
Artificial Intelligence driven applications such as customer journey engineering, chat bots, customer proactive engagement.
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