Absolute worst customer service. Would not recommend them at all
s
Apr 2026
we scheduled a cleaning crew to come on the day we were moving out of our apartment. the cleaning crew never showed up after an hour of waiting and they did not return our calls or try to help us find anyone who could help us
CommonZeus
Mar 2026
This business demonstrated a complete lack of professionalism. The business lost an order including multiple shirts claiming to have delivered in their system, while showing no proof. There was no delivery text / email receipt, no record of receipt from the building or any other proof of delivery.
After attempting to resolve the issue with store management, the business continue to push off responsibilities, while providing no updates and potential resolution for two+ weeks.
I am sharing this experience to warn others given the store shows zero accountability and limited care for customer possessions.
Nelson Duque
Jan 2026
This business demonstrated a complete lack of professionalism. I paid an additional fee specifically to have high end garments cleaned with special care. Instead, the garments were damaged and effectively ruined.
After attempting to resolve the issue directly without success, I was forced to take the matter to small claims court. The court ruled in my favor and ordered the business to pay $900 in damages. To date, they have failed to comply with the judgment and continue to evade payment.
There is no statute of limitations on this judgment, and they will be required to pay sooner or later. I am sharing this experience to warn others. I cannot, in good faith, give this business anything other than the lowest possible rating.
Y T
Oct 2025
The staff here are very nice! I came to get my pants hemmed, and they let me try them on, helped with the pinning, and made sure I was satisfied with the length. They listened carefully to my requests and were very patient.
The hemming costs $20 per pair of pants, which is a bit pricey, but these are pants I really love and I didn’t want them to get messed up. The first time I came, I tried to bargain and got $2 off, but after that, it’s been $20 per pair. I just wish the price could be a little lower.
The hemming experience is 5/5, but the price is 4/5.
Katherine Hong
Jun 2025
Initially they give you a cheap competitive quote but later raise the prices. Not only that, they charge you more during the dry clean and when the clothes come back it’s a different price than previously agreed upon. I’ve deleted my account with this scam business.
Richard Shin
May 2025
Very disappointing customer service. Despite having relatively positive experiences over my past few drop-offs I noticed that the prices charged did not match their pricing on their website.
For example, you can expect to be charged ~$1 more for each item than what's currently listed (e.g. a sweater will be $9.99 vs $8.99 shown, or a shirt will be $8.99 vs $7.99). When asked, they claim they're in the process of updating their website and yet they still have not done so. While not a large amount, it leaves a bad taste in the mouth and is deceptive for those looking to compare prices online.
jared ma
Feb 2025
If it allows me to rate 0 or negative star I would be no hesitate to do it right now! The service is terrible and the charges are twice as high as those of similar stores. My 2,000 dollars brand new jacket were disposed of in a mess. The after-sales service is also evasive and irresponsible at all. I am not willing to pay this price and have already called the police. I don’t want anyone to come to this store again in the future. This is a joke!
Shynelle Blake
Oct 2024
I brought in a dress that was a size too big and needed it tailored. During the fitting, the tailor and front desk staff pinned it to show how it would look once altered. However, when I received the dress and tried it on at home, it fit exactly the same as before. It seems no alterations were made. Highly disappointed and a waste of money.
Linda Chen
Sep 2024
Good place for dry cleaning and tailoring services! Would recommend!
Zachary Edelman
Absolute worst customer service. Would not recommend them at all
s
we scheduled a cleaning crew to come on the day we were moving out of our apartment. the cleaning crew never showed up after an hour of waiting and they did not return our calls or try to help us find anyone who could help us
CommonZeus
This business demonstrated a complete lack of professionalism. The business lost an order including multiple shirts claiming to have delivered in their system, while showing no proof. There was no delivery text / email receipt, no record of receipt from the building or any other proof of delivery.
After attempting to resolve the issue with store management, the business continue to push off responsibilities, while providing no updates and potential resolution for two+ weeks.
I am sharing this experience to warn others given the store shows zero accountability and limited care for customer possessions.
Nelson Duque
This business demonstrated a complete lack of professionalism. I paid an additional fee specifically to have high end garments cleaned with special care. Instead, the garments were damaged and effectively ruined.
After attempting to resolve the issue directly without success, I was forced to take the matter to small claims court. The court ruled in my favor and ordered the business to pay $900 in damages. To date, they have failed to comply with the judgment and continue to evade payment.
There is no statute of limitations on this judgment, and they will be required to pay sooner or later. I am sharing this experience to warn others. I cannot, in good faith, give this business anything other than the lowest possible rating.
Y T
The staff here are very nice! I came to get my pants hemmed, and they let me try them on, helped with the pinning, and made sure I was satisfied with the length. They listened carefully to my requests and were very patient.
The hemming costs $20 per pair of pants, which is a bit pricey, but these are pants I really love and I didn’t want them to get messed up. The first time I came, I tried to bargain and got $2 off, but after that, it’s been $20 per pair. I just wish the price could be a little lower.
The hemming experience is 5/5,
but the price is 4/5.
Katherine Hong
Initially they give you a cheap competitive quote but later raise the prices. Not only that, they charge you more during the dry clean and when the clothes come back it’s a different price than previously agreed upon. I’ve deleted my account with this scam business.
Richard Shin
Very disappointing customer service. Despite having relatively positive experiences over my past few drop-offs I noticed that the prices charged did not match their pricing on their website.
For example, you can expect to be charged ~$1 more for each item than what's currently listed (e.g. a sweater will be $9.99 vs $8.99 shown, or a shirt will be $8.99 vs $7.99). When asked, they claim they're in the process of updating their website and yet they still have not done so. While not a large amount, it leaves a bad taste in the mouth and is deceptive for those looking to compare prices online.
jared ma
If it allows me to rate 0 or negative star I would be no hesitate to do it right now! The service is terrible and the charges are twice as high as those of similar stores. My 2,000 dollars brand new jacket were disposed of in a mess. The after-sales service is also evasive and irresponsible at all. I am not willing to pay this price and have already called the police. I don’t want anyone to come to this store again in the future. This is a joke!
Shynelle Blake
I brought in a dress that was a size too big and needed it tailored. During the fitting, the tailor and front desk staff pinned it to show how it would look once altered. However, when I received the dress and tried it on at home, it fit exactly the same as before. It seems no alterations were made. Highly disappointed and a waste of money.
Linda Chen
Good place for dry cleaning and tailoring services! Would recommend!