Whatever you do avoid this place like the plague. My wife went in there with chest pains from an infection in her lungs caused from Covid. Not only did they not even bother testing her but their recommendation was hot tea and honey... are you effing kidding me?!?!? If you have bronchitis or any chest infection it has always been my understanding that you need a freaking antibiotic! These people are useless. I went to them years ago and had the same experience with this clown show. I thought they would at least be a new batch of clowns when I sent my wife there big mistake
Amanda F.
Nov 2021
I do not recommend this urgent care facility. I went here to get checked out for pneumonia as I had been exposed to someone who had it. I walked into the facility and signed in as you normally would and ended up waiting almost two hours in my car while I was uncomfortable hot and coughing. I was called to be registered and had to call back after 30 minutes to ask when I would be admitted. I saw people come and go from the facility as I sat in my car as well. I am not happy and will not be going here again anytime that I am sick.
Katie M.
Nov 2021
This rating just reflects the process here. We walked in at 4:20.. wrote our name on the clipboard and waited.. they checked us in after awhile and said we should have called to get on the list. This was not on the website at all! This needs to be in bold letters! We were told we had to wait in the car until called. We left the urgent care at 7:45. That's a really long time to wait. The positive is both the pa and doctor were amazing with my son. I honestly felt they treated my son and myself like our primary physicians. They didn't make me feel stupid for bringing my son in with his residual cough. They explained everything perfectly. They listened to my five year old and I appreciate them treating him so wonderfully. Again review rating was just based on the 3+ hour wait. They really need more staff if they are this busy.
Emilio Rivera
Dec 2019
I came in for a basic physical and drug screen for new employment. I arrived at 5:10pm, didnt even get greeted or anything. 2 customers walked right in and were attended. I finally was seen after over 40 minutes. Finally I was a room waiting for the DR. To perform the physical. I waited over an hour in that room while the employees chit chat and I decided to walk out. THIS PLACE IS A JOKE!!! Very UNPROFESSIONAL AND RUDE!!! If I could rate them a ZERO I would!!!
Kathleen Washington
Dec 2018
Long wait time, lots of personal conversations going on at the front desk that can be heard from the waiting area. I waited 40 minutes to have a PPD read. Henrietta location got me in and out in 15 minutes.
Michael W.
Whatever you do avoid this place like the plague. My wife went in there with chest pains from an infection in her lungs caused from Covid. Not only did they not even bother testing her but their recommendation was hot tea and honey... are you effing kidding me?!?!? If you have bronchitis or any chest infection it has always been my understanding that you need a freaking antibiotic! These people are useless. I went to them years ago and had the same experience with this clown show. I thought they would at least be a new batch of clowns when I sent my wife there big mistake
Amanda F.
I do not recommend this urgent care facility. I went here to get checked out for pneumonia as I had been exposed to someone who had it. I walked into the facility and signed in as you normally would and ended up waiting almost two hours in my car while I was uncomfortable hot and coughing. I was called to be registered and had to call back after 30 minutes to ask when I would be admitted. I saw people come and go from the facility as I sat in my car as well. I am not happy and will not be going here again anytime that I am sick.
Katie M.
This rating just reflects the process here. We walked in at 4:20.. wrote our name on the clipboard and waited.. they checked us in after awhile and said we should have called to get on the list. This was not on the website at all! This needs to be in bold letters! We were told we had to wait in the car until called. We left the urgent care at 7:45. That's a really long time to wait. The positive is both the pa and doctor were amazing with my son. I honestly felt they treated my son and myself like our primary physicians. They didn't make me feel stupid for bringing my son in with his residual cough. They explained everything perfectly. They listened to my five year old and I appreciate them treating him so wonderfully. Again review rating was just based on the 3+ hour wait. They really need more staff if they are this busy.
Emilio Rivera
I came in for a basic physical and drug screen for new employment. I arrived at 5:10pm, didnt even get greeted or anything. 2 customers walked right in and were attended. I finally was seen after over 40 minutes. Finally I was a room waiting for the DR. To perform the physical. I waited over an hour in that room while the employees chit chat and I decided to walk out. THIS PLACE IS A JOKE!!! Very UNPROFESSIONAL AND RUDE!!! If I could rate them a ZERO I would!!!
Kathleen Washington
Long wait time, lots of personal conversations going on at the front desk that can be heard from the waiting area. I waited 40 minutes to have a PPD read. Henrietta location got me in and out in 15 minutes.