The Smilist Dental East Islip

I had a pleasant experience at Smilist. The dentist who helped me was accommodating and nice.

I had a great experience at the Smiliest in East Islip. Christine does an excellent cleaning. The best I’ve ever had. Very clean facility and professional staff.

I went to the Smilist in excruciating pain from a broken tooth, i had it pulled and a cavity filled next to it and didnt feel a thing. Pain was gone instantly. Everyone was also extremely friendly and helpful. Will definitely be using them as my dentist from now on.

Wow. These reviews are very interesting. I went there this spring and was told I needed 2 root canals and 2 crowns. And had it done at $2500. I recommended my wife Rachael to them to fix a tooth another dentist failed to fix and came home to tell me she needs 3 crowns and was given a quote of $3100.00, hmm I am going to have a 2nd opinion for her and will report back.

They now have become the reason I left the Smilist in Bayshore. More interested in making money than doing the honest thing. Just got a bill for x-rays because they were done to soon and the insurance company will not pay unless there is one year in between. I should have been told this before they took any x-rays. If they waited 6 months when I was due for these certain x-rays it would have been covered by my insurance. I guess they are having the hygienist working on commission now instead of doing the right thing. Shame on you!!

I have been going to this location for a few years, and unfortunately, my Dentist left the group. My Hygienist, Natalie, is always exceptional! I visited the group on Wednesday, October 16, for my six-month cleaning, and Dr. Michael Wakily was assigned to do my checkup. When he entered the exam room, he did not introduce himself; however, trying to bypass that oversight on his part, I joked that he came highly recommended as my regular Dentist left the group. Dr. Wakily examined my mouth and found three cavities. I asked if it was possible to have the three cavities repaired the same day, which he affirmed could be done as it would only take 30 to 40 minutes. He also indicated he would forward the information to the front desk, after which he left the exam room. While in the exam chair, a lady approached me and presented paperwork indicating the amount covered by my insurance and my out-of-pocket cost to repair the three cavities. I explained to the individual that I had overpaid on at least two prior occasions when immediately paying out-of-pocket costs calculated by Smilist East Islip, as confirmed by the Explanation of Benefit (EOB) that I receive a few weeks after every procedure. I further explained that in none of these instances, I was reimbursed by Smilist. On that end, I asked the individual if they could bill me when they ascertained the amount I would owe, as I had no problem paying it. The individual explained she would check with the doctor (Dr. Wakily) and get back to me. No more than two minutes later, the individual returned to the exam room and explained that I would have to wait until the bill was submitted to the insurance company, at which time I would know my exact out-of-pocket cost, which would be a few weeks. Here's the kicker: The individual said Dr. Wakily would only do the procedure after my out-of-pocket cost was determined. My problem with Smilist East Islip is that they seemed overly concerned about money, I/O the patient. No one truly heard me regarding my overpayment scenario. I have always paid for my out-of-pocket costs without incident. Instead of taking the time to understand my situation as a patient, they preferred not to do the procedure, even after it was affirmed that it could be done the same day. I have worked in corporate America for over thirty years, and every time I had a conversation with one of my clients (large and small), they would always tell me that customer service is more important than costs. Smilist East Islip needs to be reminded of that critical fact! Smilist East Islip lost a long-standing, good-paying customer today!

Dr. Michael Wakily is the best. I also can’t forget my hygienist Victoria (Tori)! These two are the best. They make going to the dentist a very pleasant experience‼️ I never thought that was possible.

Excellent

Great experience!!!

Dr Apostle is the best dentist there is!!! I’ve had extensive dental work done and not once did i have pain during treatment and even afterwards nothing that the regular pain medication couldn’t help. She is also compassionate about her patients and take extensive pride in her work. After going to several dentist over the years who only took my money and did terrible dental work I can truly smile again - thanks to Dr. Apostle.

I had a cleaning today by Tori . She was simply amazing ! Very informative and truly cares about the job she is doing . Simply the best and most thorough cleaning I have ever had . If I could have given a score of 100 I would have . Keep up the good work !