I've never written a review like this, but I absolutely felt compelled to.
I am in the market for a new nail salon. The woman I used to frequent (who was amazing) moved away. Not particularly attached to my hair salon either based on consistency. I came across Head Games when searching Google maps in my area. Looking at the services, pictures & location, I was going to make an appointment. However, I started reading past reviews & the owner's response to the handful of negative ones. I'm not much of a complainer. When I take the time to write a review, I try to write it to be helpful to possible customers, as I obviously rely on them to make my decisions. Most of mine are 5 stars (so your insults to others of only giving 1-star reviews hold no weight with me). I decided not only against making an appointment but also to post a review. Reviews can be from actual interaction or observations of interactions. This is, unfortunately, the latter. I am not patronizing your business because of the manner in which you think you "defended" yourself against those bad reviews. As a business owner, you should not be writing a huge response detailing your side of the story. I am not looking for drama. Though I understand you felt the need to respond to their rude comments- it's your business, & good reviews are vital to success. As a potential customer, I don't care about what happened, I care about how you handled the situation, which was consistently abhorrent. You "defend" yourself by"offending" them with insults, insinuations & accusations. You're incredibly unprofessional (even though you most likely tried to address their concerns), rude & unnecessarily aggressive. You've allowed your irrelevant emotions to interfere.
If you would have responded with something like, "I'm sorry you left feeling unsatisfied with our services. We strive to make every client feel welcome & important. If there's an issue, we actively listen and try our best to work with our clients to meet at a happy solution. On a rare occasion, we may be unable to accommodate suggested solutions because they don't align with reasonable & accepted business practices," I would have absolutely made an appointment.
Instead, you've lost a potential customer, & I'm certain countless others who don't take the time to tell you why.
Bad handling of issues says a lot. Good luck.
Conner Dickson
Feb 2024
Talented staff. High availability. Affordable.
Trish ANDERSON
Jan 2024
Cut was eok but bangs were way to short and cut was shorter than what she suggested. Shouldve gone with my original plan
Allan Gorab
Nov 2023
Male manicure by Tara. Very good experience.
Johnna Minahan
Oct 2023
Outstanding place, I went there to get hair extensions and tonya is absolutely wonderful and so talented!Definitely recommend this salon!
Carol Lotano
Aug 2023
Great place for hair and nails!
Joanne DeNovio
Jan 2023
Tonya and all of her staff offer professional, high quality service. The shop is immaculate and I have trusted Tonya to style, color and highlight my hair for many years. I have always been extremely happy with the outcome. I am also very thankful for the service provided to me by Angelo (Front Desk / Assistant), Stacy (Stylist) and Tara (Mani/Pedi).I highly recommend the Head Games Salon for all your beauty needs!Service: Hairstyling
Jennifer Montena-Rodgers
Jan 2023
I have been going to this salon for as long as I can remember. Tonya and the rest of the stylist are incredibly knowledgeable and continue to stay up to date with new techniques. I have always been more than happy with the service I receive from everyone working at the salon and always love my hair!!
Albert Karoly
Jan 2023
I have been having my hair cut by Tonya at Head Games for many, many years and it is always a great experience.Service: Haircut
Dave R
Larissa is awesome 🙌
B M
I've never written a review like this, but I absolutely felt compelled to.
I am in the market for a new nail salon. The woman I used to frequent (who was amazing) moved away. Not particularly attached to my hair salon either based on consistency.
I came across Head Games when searching Google maps in my area. Looking at the services, pictures & location, I was going to make an appointment. However, I started reading past reviews & the owner's response to the handful of negative ones.
I'm not much of a complainer. When I take the time to write a review, I try to write it to be helpful to possible customers, as I obviously rely on them to make my decisions. Most of mine are 5 stars (so your insults to others of only giving 1-star reviews hold no weight with me).
I decided not only against making an appointment but also to post a review. Reviews can be from actual interaction or observations of interactions. This is, unfortunately, the latter.
I am not patronizing your business because of the manner in which you think you "defended" yourself against those bad reviews. As a business owner, you should not be writing a huge response detailing your side of the story. I am not looking for drama. Though I understand you felt the need to respond to their rude comments- it's your business, & good reviews are vital to success. As a potential customer, I don't care about what happened, I care about how you handled the situation, which was consistently abhorrent. You "defend" yourself by"offending" them with insults, insinuations & accusations. You're incredibly unprofessional (even though you most likely tried to address their concerns), rude & unnecessarily aggressive. You've allowed your irrelevant emotions to interfere.
If you would have responded with something like, "I'm sorry you left feeling unsatisfied with our services. We strive to make every client feel welcome & important. If there's an issue, we actively listen and try our best to work with our clients to meet at a happy solution. On a rare occasion, we may be unable to accommodate suggested solutions because they don't align with reasonable & accepted business practices," I would have absolutely made an appointment.
Instead, you've lost a potential customer, & I'm certain countless others who don't take the time to tell you why.
Bad handling of issues says a lot. Good luck.
Conner Dickson
Talented staff. High availability. Affordable.
Trish ANDERSON
Cut was eok but bangs were way to short and cut was shorter than what she suggested. Shouldve gone with my original plan
Allan Gorab
Male manicure by Tara. Very good experience.
Johnna Minahan
Outstanding place, I went there to get hair extensions and tonya is absolutely wonderful and so talented!Definitely recommend this salon!
Carol Lotano
Great place for hair and nails!
Joanne DeNovio
Tonya and all of her staff offer professional, high quality service. The shop is immaculate and I have trusted Tonya to style, color and highlight my hair for many years. I have always been extremely happy with the outcome. I am also very thankful for the service provided to me by Angelo (Front Desk / Assistant), Stacy (Stylist) and Tara (Mani/Pedi).I highly recommend the Head Games Salon for all your beauty needs!Service: Hairstyling
Jennifer Montena-Rodgers
I have been going to this salon for as long as I can remember. Tonya and the rest of the stylist are incredibly knowledgeable and continue to stay up to date with new techniques. I have always been more than happy with the service I receive from everyone working at the salon and always love my hair!!
Albert Karoly
I have been having my hair cut by Tonya at Head Games for many, many years and it is always a great experience.Service: Haircut