The veterinarians are fantastic, the front desk staff is not. I have never been treated as rudely as Abby treated me today due to a misunderstanding that should have been documented prior. I was 6 minutes late to my appointment and Abby treated me like an absolute criminal. I left in tears and I hope she understands how her actions affect others and the owners understand the impact of having the proper front desk staff can have on lasting client relationships. So disappointed and I will be speaking to the head veterinarian regarding my experience.
Just wanted to follow up for the sake of other clients, I was discharged from this vets office after leaving this review. 4 animals kicked out due to voicing my concerns. They have a 15 minute grace period and I arrived at 11:21, 6 minutes too late. Everything they claimed they didn’t know I had told to them 2 days prior on the phone and they did not document it. A practice that is unable to deal with issues and resorts to permanent pet discharge is a disgrace. To all other patients, if you have an issue, I recommend you just keep quiet and swallow your feelings because the alternative is you will be removed from the practice. This place is ALL female run besides the office manager….huge red flag.
M Finnigan
Dec 2025
After over 20 years with them, I had a problem with my dogs injured leg. I was told I couldn’t get an appt for 1-2 weeks and to bring him to the outrageously expensive urgent care. I was also told that because I hadn’t been there in almost three years I was being dropped from the practice. I have a vet in florida that I use when I am there 4 months a year. Even though I had been with them for decades, they were uncaring and abrupt when I needed them most. I found a new vet that got me I right away and were very kind and understanding. If you want a vet that is responsive to urgent issues, they will not be responsive and that is very cold and upsetting. Yes this is the correct clinic. My records are under Moose Rundle.
Angela Foti
Dec 2025
They do not care about your animals or you
R. Wood
Nov 2025
I followed their all-star vet from a previous location a few towns over simply because she's that good.
Update: It seems the staff here wasn't as good as expected. If I hadn't called to confirm my appointment, I would have wasted four hours of driving. They either never documented my appointment or canceled it—though they claimed to have canceled it, with a confusing explanation. When I emailed the manager, including a recording of the call proving I had an appointment (some minor journalist work requires me to record calls), the business' response came from another staff member rather than the manager. They admitted fault and offered a new appointment a week later. That last discussion felt as if it was focused more on the fact that there was a recording and them not liking it rather than any apology, which felt to me like someone being upset they messed up and being caught on it when the focus should be problem solving to fix mistakes for the future and making things right with the customer.
I feel they did not handle the situation properly and am disappointed by the lack of professionalism.
I have a new appointment scheduled and will update my review if the service improves should I keep it.
(Reduced from 5 stars to 2)
Karen Fargo
Nov 2025
Dr. Or is amazing. She takes the time to listen and to educate. She is concerned about doing what is right and not push a costly solution.
Lindsay Uderitz
Oct 2025
Absolutely love this place! The vet, technicians, receptionists are incredible. The vet broke things down for me to help me make the best decisions for my cat. The vet technicians were personable, very thoughtful, and listened to me so well. The receptionists are so kind and sweet. I would give this place another star if I could! Im not taking my cats anywhere else, but here.
David Macartney
Sep 2025
Absolutely love everything about this Business,Confident when bringing our Dog Ace here. Thanks for being the best.
Christopher Pirro
Aug 2025
Thought this place was great. Have 3 animals in their care. However we will be finding a new vet. Have spoken with 2 people who are not doctors who because of policy have decided to put one of our dogs at risk with a medication that one of their own doctors previously had stated was great for cats but very risky for dogs. Just had a call with Shalon (not sure of the spelling) who doesn't like it when people disagree with her, and did not like my multiple requests to speak with a doctor. Instead she decided to claim my tone had become aggressive because I repeatedly asked to speak with one of the doctors but policy mattered more. We will no longer use this business as it is clear that they don't actually care about our animals well being. The veterinarians here are amazing and we cannot say enough good things about them. However the non doctor, customer service / representative that is the face and voice for your business should let the vet handle veterinarian related concerns.
Chuck Moore
Jul 2025
The Vets are fantastic love the way they care for our Pets..Front desk needs work..rude, condescending and lacking people skills for that kind of position
Lisa Andersen
Jun 2025
Dr. Orr is wonderful. I took my bird in because of a wing issue. She examined the bird and took the time to explain to me all of our options. She even let me call my boyfriend so she could explain it to him over the phone as well. I didn’t feel rushed at all. Wonderful doctor and the staff is friendly too. A big plus… the office visit was a reasonable price.
Christopher Bitetti
The veterinarians are fantastic, the front desk staff is not. I have never been treated as rudely as Abby treated me today due to a misunderstanding that should have been documented prior. I was 6 minutes late to my appointment and Abby treated me like an absolute criminal. I left in tears and I hope she understands how her actions affect others and the owners understand the impact of having the proper front desk staff can have on lasting client relationships. So disappointed and I will be speaking to the head veterinarian regarding my experience.
Just wanted to follow up for the sake of other clients, I was discharged from this vets office after leaving this review. 4 animals kicked out due to voicing my concerns. They have a 15 minute grace period and I arrived at 11:21, 6 minutes too late. Everything they claimed they didn’t know I had told to them 2 days prior on the phone and they did not document it. A practice that is unable to deal with issues and resorts to permanent pet discharge is a disgrace. To all other patients, if you have an issue, I recommend you just keep quiet and swallow your feelings because the alternative is you will be removed from the practice. This place is ALL female run besides the office manager….huge red flag.
M Finnigan
After over 20 years with them, I had a problem with my dogs injured leg. I was told I couldn’t get an appt for 1-2 weeks and to bring him to the outrageously expensive urgent care. I was also told that because I hadn’t been there in almost three years I was being dropped from the practice. I have a vet in florida that I use when I am there 4 months a year. Even though I had been with them for decades, they were uncaring and abrupt when I needed them most. I found a new vet that got me I right away and were very kind and understanding. If you want a vet that is responsive to urgent issues, they will not be responsive and that is very cold and upsetting. Yes this is the correct clinic. My records are under Moose Rundle.
Angela Foti
They do not care about your animals or you
R. Wood
I followed their all-star vet from a previous location a few towns over simply because she's that good.
Update: It seems the staff here wasn't as good as expected. If I hadn't called to confirm my appointment, I would have wasted four hours of driving. They either never documented my appointment or canceled it—though they claimed to have canceled it, with a confusing explanation.
When I emailed the manager, including a recording of the call proving I had an appointment (some minor journalist work requires me to record calls), the business' response came from another staff member rather than the manager. They admitted fault and offered a new appointment a week later. That last discussion felt as if it was focused more on the fact that there was a recording and them not liking it rather than any apology, which felt to me like someone being upset they messed up and being caught on it when the focus should be problem solving to fix mistakes for the future and making things right with the customer.
I feel they did not handle the situation properly and am disappointed by the lack of professionalism.
I have a new appointment scheduled and will update my review if the service improves should I keep it.
(Reduced from 5 stars to 2)
Karen Fargo
Dr. Or is amazing. She takes the time to listen and to educate. She is concerned about doing what is right and not push a costly solution.
Lindsay Uderitz
Absolutely love this place! The vet, technicians, receptionists are incredible.
The vet broke things down for me to help me make the best decisions for my cat. The vet technicians were personable, very thoughtful, and listened to me so well. The receptionists are so kind and sweet. I would give this place another star if I could! Im not taking my cats anywhere else, but here.
David Macartney
Absolutely love everything about this Business,Confident when bringing our Dog Ace here. Thanks for being the best.
Christopher Pirro
Thought this place was great. Have 3 animals in their care. However we will be finding a new vet. Have spoken with 2 people who are not doctors who because of policy have decided to put one of our dogs at risk with a medication that one of their own doctors previously had stated was great for cats but very risky for dogs. Just had a call with Shalon (not sure of the spelling) who doesn't like it when people disagree with her, and did not like my multiple requests to speak with a doctor. Instead she decided to claim my tone had become aggressive because I repeatedly asked to speak with one of the doctors but policy mattered more. We will no longer use this business as it is clear that they don't actually care about our animals well being. The veterinarians here are amazing and we cannot say enough good things about them. However the non doctor, customer service / representative that is the face and voice for your business should let the vet handle veterinarian related concerns.
Chuck Moore
The Vets are fantastic love the way they care for our Pets..Front desk needs work..rude, condescending and lacking people skills for that kind of position
Lisa Andersen
Dr. Orr is wonderful. I took my bird in because of a wing issue. She examined the bird and took the time to explain to me all of our options. She even let me call my boyfriend so she could explain it to him over the phone as well. I didn’t feel rushed at all. Wonderful doctor and the staff is friendly too. A big plus… the office visit was a reasonable price.