Had an excellent experience at this Best Buy. Had a particularly helpful employee give us a hand named Dorian. Super knowledgeable about the TVs, not pushy at all and just genuinely informative. Will be back for that encounter alone!
November 2024
I went today at best buy with my husband for purchase 2 mobile phones..the first girl who assisted us was very good,calm and helpful in nature and this two stars I give for that girl but the other one came after she was very rude she didn't even know how to talk with customers ...this is our worst experience ever.. we'll never come again to purchase anything from here.. Customers are not for take out employees frustration.. Please Take action against employees who do not know how to provide customer service.
October 2024
Giving a full two stars, because unlike others, our two recent visits were not marred but not being able to get help, in fact, the workers at least tried. Issues however: trip one, we were there for a specific item, where you find a little card hanging on a rack, that you turn in for said item, which is fine. On the card, it says specifically to go to the geek squad desk to retrieve your item, that is fine too. Where we go and wait in line for a fair while, because the store is busy, also fine, until we get service and are told we have to go to the cash to get said item. So we wait in line #2, this is no longer fine. Once we get there, then she goes into the... read full review
Had an excellent experience at this Best Buy. Had a particularly helpful employee give us a hand named Dorian. Super knowledgeable about the TVs, not pushy at all and just genuinely informative. Will be back for that encounter alone!
I went today at best buy with my husband for purchase 2 mobile phones..the first girl who assisted us was very good,calm and helpful in nature and this two stars I give for that girl but the other one came after she was very rude she didn't even know how to talk with customers ...this is our worst experience ever.. we'll never come again to purchase anything from here.. Customers are not for take out employees frustration.. Please Take action against employees who do not know how to provide customer service.
Giving a full two stars, because unlike others, our two recent visits were not marred but not being able to get help, in fact, the workers at least tried.
Issues however: trip one, we were there for a specific item, where you find a little card hanging on a rack, that you turn in for said item, which is fine. On the card, it says specifically to go to the geek squad desk to retrieve your item, that is fine too. Where we go and wait in line for a fair while, because the store is busy, also fine, until we get service and are told we have to go to the cash to get said item. So we wait in line #2, this is no longer fine. Once we get there, then she goes into the... read full review