Cooper Physical and Occupational Therapy at Voorhees offers personalized and creative therapy exercises that cater to each individual's pace. The staff and physical therapists are friendly, approachable, and willing to explain treatment plans in detail. However, some issues have been reported with phone responsiveness, as patients have experienced difficulty getting callbacks or having their messages received. Despite this, the therapists and staff are well-intentioned and nice, but may benefit from improving their communication and phone management skills.
These kind folks really know what they’re doin. Creative, therapeutic exercises that don’t push ya too hard ya know. They’ll go at your pace. Awesome people. Everyone there, from door to door. They’ll answer ya questions too if ya have any, just gotta remember to ask, unlike me! Lol. They’ll take the time to explain stuff whenever possible too. they rock. Highly recommend
Edit: tried calling again 11/27 to make an appointment. No response. No callback. This is one of the only places that takes my insurance so looks like I'll be looking up exercises at home and trying to manage my all pain myself. Thanks, Cooper! Please teach your staff how to listen and respond to voicemails. Never seen anything like it.
The PTs and staff are very nice but they need help fielding phone calls. I've left about 5 messages asking for a call back (because they never pick up the phone) and I haven't heard a word. Previously I had to leave a message and cancel for the week due to illnessand they never received the message or acted on it and didnt cancel...read full review
Edit: tried calling again 11/27 to make an appointment. No response. No callback. This is one of the only places that takes my insurance so looks like I'll be looking up exercises at home and trying to manage my all pain myself. Thanks, Cooper! Please teach your staff how to listen and respond to voicemails. Never seen anything like it.The PTs and staff are very nice but they need help fielding phone calls. I've left about 5 messages asking for a call back (because they never pick up the phone) and I haven't heard a word. Previously I had to leave a message and cancel for the week due to illnessand they never received the message or acted on it and didnt cancel the appointments....read full review