Amazing customer service, service advisors always very helpful and truthful. The entire team always willing to go the extra mile to help their customers
rowdy moore
Jul 2025
Great service... I recommend to all my family members who are ford owners!!💯
Zander Marenberg
Jul 2025
I stopped by early in the morning without an appointment after knocking a backup sensor out of place on my rear bumper. Raphael came outside right away, was incredibly kind, and had it fixed within minutes. I couldn’t be more appreciative. I’ll definitely be bringing my car back here for future service!
Wendy T
Jun 2025
The service here is best in class! Very efficient flow and the staff are so nice and accommodating. The office has a setup for working while you wait. Just ask for the wifi info. They offer a beverage station, wall-mounted TV with comfortable lounge chairs, and shuttle services if you want to drop off your vehicle. I highly recommend supporting them!
alan genser
Sep 2024
Very nice people to deal with. Samantha was very responsive to our needs. Highly recommended.
Bob T.
Dec 2023
DO NOT BUY YOUR JEEP FROM SALERNO DUANE. This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil change, see attached photo/document FROM JEEP!). However, by the time it came to the third year, they said they are not doing that anymore. I pointed out it was in the contract, on their website, and my salesperson, Boris Aguirre, had highlighted this feature to me several times at the sale. How could it be more clear than their own contract and their own website?!?!? They responded that no, they are not honoring the contract. I contacted the new service manager, Paul Bonilla, and he also highlighted they are no longer honoring the contract. The old service manager was very helpful and abided by the contract. I have a text from him that they owe us 3 years of Jeep Wave, but this is irrelevant to the new management. They do not honor their OWN contract. I have uploaded a photo & a document of their original description of Jeep Wave. DO NOT BUY YOUR JEEP FROM SALERNO DUANE. They take your money and then screw you.
Al Ragins
Dec 2023
Pleasant people from the start to finish and the service was great. They informed me I had a recall and could complete it while I was there for service.
Angelo B.
Nov 2023
Service review Was actually fairly pleased with the service here. It seems to be a small operation so the staff are very friendly. And they take the time to explain what they are doing. Definitely better than the service that I'm used to receiving at Toyota. They do have a shuttle service as well as a few seats. And wifi. Unfortunately there are no desks to work, nor are there many outlets. Had a few snacks available + water.
HK
Oct 2023
Great service
Ardit Basho
Jul 2023
The service department is by far the worst of all I’ve been to. They really don’t care about costumer time.They took my car in to get a sensor fixed they barley gave me a rental and when they did two days later they said that they can’t fix it and it must be sent to another body shop.No wonder this dealer looks like it’s going out of business.
Joe Eckert
Amazing customer service, service advisors always very helpful and truthful. The entire team always willing to go the extra mile to help their customers
rowdy moore
Great service... I recommend to all my family members who are ford owners!!💯
Zander Marenberg
I stopped by early in the morning without an appointment after knocking a backup sensor out of place on my rear bumper. Raphael came outside right away, was incredibly kind, and had it fixed within minutes. I couldn’t be more appreciative. I’ll definitely be bringing my car back here for future service!
Wendy T
The service here is best in class! Very efficient flow and the staff are so nice and accommodating. The office has a setup for working while you wait. Just ask for the wifi info. They offer a beverage station, wall-mounted TV with comfortable lounge chairs, and shuttle services if you want to drop off your vehicle. I highly recommend supporting them!
alan genser
Very nice people to deal with. Samantha was very responsive to our needs. Highly recommended.
Bob T.
DO NOT BUY YOUR JEEP FROM SALERNO DUANE. This place is a full blown SCAM! I bought my Jeep and as part of the contract you receive 3 years of Jeep Wave Maintenance (tire rotation & oil change, see attached photo/document FROM JEEP!). However, by the time it came to the third year, they said they are not doing that anymore. I pointed out it was in the contract, on their website, and my salesperson, Boris Aguirre, had highlighted this feature to me several times at the sale. How could it be more clear than their own contract and their own website?!?!? They responded that no, they are not honoring the contract. I contacted the new service manager, Paul Bonilla, and he also highlighted they are no longer honoring the contract. The old service manager was very helpful and abided by the contract. I have a text from him that they owe us 3 years of Jeep Wave, but this is irrelevant to the new management. They do not honor their OWN contract. I have uploaded a photo & a document of their original description of Jeep Wave. DO NOT BUY YOUR JEEP FROM SALERNO DUANE. They take your money and then screw you.
Al Ragins
Pleasant people from the start to finish and the service was great. They informed me I had a recall and could complete it while I was there for service.
Angelo B.
Service review Was actually fairly pleased with the service here. It seems to be a small operation so the staff are very friendly. And they take the time to explain what they are doing. Definitely better than the service that I'm used to receiving at Toyota. They do have a shuttle service as well as a few seats. And wifi. Unfortunately there are no desks to work, nor are there many outlets. Had a few snacks available + water.
HK
Great service
Ardit Basho
The service department is by far the worst of all I’ve been to. They really don’t care about costumer time.They took my car in to get a sensor fixed they barley gave me a rental and when they did two days later they said that they can’t fix it and it must be sent to another body shop.No wonder this dealer looks like it’s going out of business.