Reviews for Massage Envy

Mar 2024

So I do like this place but have had cancelations before understandable. I also have missed an appointment before but where I have issue is if I miss my appointment I'm still charged and lose out on a service and they can still book someone for that time. They canceled on me and I simply asked do I get a credit for this loss and it was simply put no. I just wanted a fair exchange and it's unfortunate because I enjoyed going to this location and I don't believe there is value in the customer anymore.
Dec 2022

Love my esthetician, Sam, and the therapists have always been great. My only complaint is scheduling is a little rough. Massage Envy has contacted me multiple times, on the same day of service, to tell me the provider would not being able to make it to work and my appt would need to be canceled. I tied to move an appt today due to a sick kiddo and they charged me 1/2 the price of the service. Completely understandable.... if they hadn't canceled on me multiple times.
Mar 2020

Nice staff. Good looking lobby. Had a gift card I used cause they're a tad steep on some things. Very professional. The lady I had for my stretching indulged me on all my randomly related questions.