About Hand & Stone Massage and Facial Spa
Hand & Stone in Raleigh, NC, offers a professional spa experience with a range of pampering services. Clients can enjoy various massage types from licensed therapists, soothing facials from skilled estheticians, and additional spa enhancements like foot treatments and aromatherapy. The staff is praised for their professionalism and knowledge, with specific mentions of exceptional therapists like Rob and Cherelle, who provide effective pain relief and thorough treatments. Esthetician Monica is noted for her expertise, while the reception staff, including Gabbi, is recognized for their friendly service. The spa operates seven days a week, welcoming both appointments and walk-ins. Hand & Stone also features a membership program that allows clients to save on services and earn rewards. Overall, this spa is highly recommended for its welcoming atmosphere and quality care, making it a favorite among clients. Many express feelings of relaxation and euphoria after their visits, highlighting the effective treatments and the friendly environment created by the staff.
Monica, Sydney, and Kim have all been amazing and those stars are exclusively because of them. However, the overall management of this location is consistently disappointing. Appointments are routinely cancelled last minute and front desk employees/managers who I’ve interacted with lack empathy and don’t seem genuinely friendly. I hate to lose the ability to work with the fantastic massage therapist and estheticians, but these experiences with this location left a bad taste in my mouth and I won’t be returning.
I absolutely love Noheli and highly recommend her! She gives the best facials and has the best touch! I love the lumenfusion service with her, it gives me the best glow and has been helping with my pigmentation and fine lines so much! Also the microderm treatment gives me such a good exfoliation she has shown me the filter and it’s worth the money!
Robert was fantastic! I am a caregiver and my back was in bad shape. I got the deep tissue massage. He listened to me and adjusted the pressure where I needed it. I left feeling so relaxed. Thanks Robert! I will be back!