UNC Hospitals Oral Medicine

Feb 2021

Regarding the faculty orthodontic practice, time and care with the clinician is fine, this review is about dealing with the insurance and staff side, don't bother with UNC! It has been over a year since my son got his braces and we still haven't received insurance compensation. First UNC gave us inaccurate information to submit, it took over 3 months to get the accurate information with emails and calls not returned, only to find out UNC hasn't updated their address with the insurance carrier. It was told to me by the Patient Business Services they would accomplish that task, it has now been over a month and the record still isn't updated. For $6k dollars, this is incredibly...read full review

May 2020

Just wow! I can't get anyone on the phone. left a message, but no response for a call back. Why is it so hard for people to answer the phone! I message my PCP that i need a referral for my semi-annual dentist appointment because i am due for my checkup. I called several times and nobody response. I keep leaving a voicemail and nobody call me back the next business day. Meanwhile, i have a State Health insurance that take money off my paycheck every pay period for dental. I message back my PCP and she said its takes a while for these people to get referrals to schedule an appointment and it is THE ONLY Dental care in UNC hospital in Chapel hill. Like literally, How long...read full review