CoxHealth Ferrell-Duncan Clinic

May 2023

Had phone appointment scheduled a month ahead and was told will get a call on appointment day and time. Nothing 7 minutes past appointment. I call the clinic and lady says whoever supposed to meet me is in the surgery. I took my time off from work and they just casually telling me whoever was supposed to conduct my appointment is not available.I get it things get busy, but you have to have procedure of check-in of phone call appointments so that front desk can call and notify that appointment is expected to be late with new estimate or option to reschedule. The complaint is not even for missing appointment or being late. It is for lack of front desk engagement with patient...read full review

Nov 2022

My experience at the actual clinic has been good but I had surgery last week and now have an infection and literally can not reach a human being at this clinic for an antibiotics script. My dad went up there in person to ask them if they would call me and the lady essentially told him to screw off. Why is there not a single person in the entire clinic who can answer phone calls.

Mar 2022

Lillian Bizzocchi ,rheumatologist at Ferrell Duncan in Springfield, litterly saved my life.. Not just health wise but mentally. After 6 months of being sick and being told they don't know what's wrong with me, she went over my case and called me. After talking with her and meeting with her my life changed. I have a rare autoimmune disease . I am feeling so much better and much happier. She listens, she cares about her patients and goes out of her way to help you. I feel so blessed to have her as my doctor. Everyone in this rheumatology department has been awsome. I will never go anywhere else. Thank you.K. Wallace