Each staff member at the optical store was so kind and helpful. I had to return to the store due to a mistake from my eye dr (different clinic), and they replaced my glasses free of charge. They were responsive and quick in resolving my issue -- and always so kind. Will definitely return for future needs!
P V.
Jan 2024
I don't mind going there. At time, the service can be fast depending on when you go. Staff are friendly. Wish the check in was a bit confidential. Feel a bit embarrassed when they ask you why you're there after you mentioned you're there for urgent care- they still want to know more. Would prefer to inform nurses vs admin- (no offense!!) Other wise- can't really complain.
Roger Jones
Apr 2023
The eye clinic and optical store were convenient, friendly, top notch. Ended up cancelling my fitting for bifocals because of a medical need, and so they sent them in the mail.
Spencer B.
Jan 2023
A 1 hour wait time when we arrived turned into a 3 hour wait. With no food or drink options, we almost could not wait the full time without going home. We had a three year old with us -- this was a difficult wait and very frustrating. In addition, other waiting patients had masks off, we're coughing openly, etc. Would not recommend this location.
Katie Butcher
Apr 2021
First of all we were told new glasses will be in in couple weeks and or will get a call when in.. few weeks later i called to see if they were in and they were (how long?). Came into get and got a whole different color frame.. I have called 4 or more times and was told i will get a call back when the right color frames come in. Still waiting on the first call of what happened? People who answer the phone say they will find out whats going on and call you back? Om when? That day? Nope? That following day? Omm nope? The following Monday? Ommm its 10 am nope! They don't call you back. Its been 2 months! I understand staff maybe short and its covid! A different world right now that is why I have been so patient. However still waiting! Whats the hold up??
Monica Johnson
Each staff member at the optical store was so kind and helpful. I had to return to the store due to a mistake from my eye dr (different clinic), and they replaced my glasses free of charge. They were responsive and quick in resolving my issue -- and always so kind. Will definitely return for future needs!
P V.
I don't mind going there. At time, the service can be fast depending on when you go. Staff are friendly. Wish the check in was a bit confidential. Feel a bit embarrassed when they ask you why you're there after you mentioned you're there for urgent care- they still want to know more. Would prefer to inform nurses vs admin- (no offense!!) Other wise- can't really complain.
Roger Jones
The eye clinic and optical store were convenient, friendly, top notch. Ended up cancelling my fitting for bifocals because of a medical need, and so they sent them in the mail.
Spencer B.
A 1 hour wait time when we arrived turned into a 3 hour wait. With no food or drink options, we almost could not wait the full time without going home. We had a three year old with us -- this was a difficult wait and very frustrating. In addition, other waiting patients had masks off, we're coughing openly, etc. Would not recommend this location.
Katie Butcher
First of all we were told new glasses will be in in couple weeks and or will get a call when in.. few weeks later i called to see if they were in and they were (how long?). Came into get and got a whole different color frame.. I have called 4 or more times and was told i will get a call back when the right color frames come in. Still waiting on the first call of what happened? People who answer the phone say they will find out whats going on and call you back? Om when? That day? Nope? That following day? Omm nope? The following Monday? Ommm its 10 am nope! They don't call you back. Its been 2 months! I understand staff maybe short and its covid! A different world right now that is why I have been so patient. However still waiting! Whats the hold up??