This store is always understaffed. It takes a while to find someone to help me usually, but I find someone in the end. Today, I was blatantly ignored by three men working in the plumbing department. The first one took pains to avoid eye contact. The second one addressed every man around me despite my saying excuse me and giving a little wave. (I was literally 2 feet in front of him.) He continued walking past me. After walking after the last coffee drinker saying excuse me, I finally yelled. "Dude, if you're on a break, just say so." "Oh, I didn't know you were there." Really? REALLY? I chucked my planned purchases into some random deep shelves, said something to an apologetic manager who was not actually a manager, and got out. Next time, I can stay at home and go online for the shopping and misogyny.
a.n.s adventures
Aug 2024
One of the worst lumber manager around at this location. They expect you to buy c shaped wood structural posts that are spray painted blue. He deliberately loads the new lumber on the top shelf to make things as difficult as possible for me to pull lumber. Very disappointed in the hours wasted at this location!
Kerry K.
Jan 2024
Good selection of plants and supplies in gardening department. Courteous and helpful employees. Parking is convenient, as is the location.
Lori M.
Apr 2023
I spend approximately 8k to 10k at Home Depot a year for house projects. I have a Home Depot card and have a pro ID. Unfortunately this Troy store is the only HD that has a tile pattern I need for a project. No matter how I dress and with makeup and jewelry on, still treated like I'm going steal from this store. I have been blessed with a decent income so I don't have a reason to steal. Today I forgot my Hone Depot card - was directed by customer service to go to a register with a check so that person can lookup my cc #. I have done this before. I kept telling the clerk and handing him my drivers license - claimed register would allow it. So I called the store to ask for the manager while in the store - he stated that I was wrong, all the registers with clerk can look my cc#. I asked him to come to register to show the employee- he went into a rant ...I left the register went to pro services - well they looked up my cc # and I kept telling them I need to enter pro ID - they refused. I left the store got myself calmed down. Went back in the store picked out the tile again then self checkout using a regular bank card. Receipt did not print out after the transaction processed - I told a clerk nearby that was probably watching me stated I was wrong basically tried to accuse me of attempt theft. Found another clerk and showed her the transaction on my pro account - finally this clerk dug the receipt out of the jammed printer. I'm a white female over 60 year old that looks like in 50s and was dressed well with make and tasteful jewelry yet I was treated like trash and a felon. As for Tim the manger, I feel sorry for your female staff.
Areyan Taiyeb
Aug 2022
Awesome garden center!!! This is unique because it has a structure wall with fences. You’ll find everything that your garden needs!
Tiffany Jordan Trousdale
Jun 2022
Service was awful. I asked 3 employees for a door wall seal. Each one looked at me like I had a 3rd eye. Each time I was told to go speak with another department. The employee I encountered, when I said to him, “Can I ask you a question ?” His response was, “yea” like I was bothering him. He then proceeded to tell me that what I was asking for could not possibly be what I needed. I told him I found it online and he asked if it said it was in stock. I told him it didn’t say but I wanted to take a chance that it was or something like it. He was rude and told me that if it didn’t say it was in stock online then they didn’t have it. Unfortunately this has happened nearly every time I am in this store. As a single mother of 2 girls it make me sad that your employees don’t feel like women can fix things.
Gail Goniwicha
Jun 2022
I bought two big potted inpatients for my very shaded porch and one is not doing well compared to the other. Both were watered on Friday and today, one is very wilty looking. The price was so much cheaper than English Gardens which thr same planter was priced at $52.99 So of course, Home Depot was way less expensive at $18.99. However, if one plant dies, well them it won't be quite as inexpensive.
James M.
Feb 2022
DON'T buy an appliance from Home Depot! Buying a washer/dryer form Home Depot was the worst customer experience I've ever had. On 12/17/21 When my dryer broke, I went to the Home Depot on Coolidge in Troy, MI to buy a new washer and dryer. A staff member helped me pick new ones out. I went home and placed my order with an arrival of 1/5/22. On 1/4/22 I checked the status of my delivery to find out that it had been bumped to 1/18/22. I called Home Depot and they told me "Yeah, someone was supposed to call you on that". I was frustrated that they didn't call me to let me know but I understand there are supply chain issues at the moment and let it go. When it arrived on January 18th, they informed me they wouldn't install it because I hadn't purchased a stacking kit or stacking installation.... Because I was never told by the Home Depot employee that helped me that I would need a stacking kit and stacking installation for the units we chose. They took the units and left. They would not remove old washer and dryer. Then on 1/26 I ordered a new washer/dryer (LG brand, combined unit) for $2,200 (with installation and haul away of my old washer/dryer) to arrive on 1/31/22. This time when it arrived the unit was damaged. Again, it was frustrating but things happen so I didn't call and complain. The delivery company told me I had to speak with LG (the maker of my new washer and dryer) instead of Home Depot. When I spoke with the LG customer service rep to confirm there was damage to unit, they tried to deliver she confirmed they had placed an order for a new washer/dryer and when I asked if the haul away and installation (that I had already paid for) would be taken care of when the replacement unit was delivered, I was assured it would be. Then on 2/12/22, they brought out the new unit and informed me they WOULD NOT install it and they WOULD NOT remove old washer/dryer (again that I had already paid for). After 2 other failed deliveries I had them leave it. The deliverymen damaged my wood floors bringing it into the house. I then spent 3 hours going back and forth with 3 different people in management over the problem. I finally reached the store manager. He admitted to this happening a lot. Home Depot offered a $200 for me to find someone else to install the washer/dryer and $200 off the total price and to have someone remove my old washer and dryer which had been sitting my hallway for a month on 2/22/22 (10 days later). I have company coming into town so I paid a handyman and 1 800 Got Junk $360 to get my old units taken away and to have the washer/dryer I purchased installed. In Summary I paid $2,200 to Home Depot for them to: Misguide me on my original purchase so they wouldn't install it the first time (costing me time away from work) Have the 2nd delivery arrive damaged (costing me time away from work) Have the 3rd delivery arrive but without installation or haul away Make me find a solution for installation (I had to miss work to help install it) Make me find a solution for hauling away the old units After 7 weeks of not having a working washer/dryer and 5 weeks of my old washer and dryer blocking my hallway I paid to have 3rd parties solve my problem. If you buy an appliance form Home Depot and things don't go correctly you, the consumer, are going to have to take time to deal with Home Depot, the brand name company and the installation company AND there is still a good chance they are going to mess it up. Based on my experience you're in for a lot of trouble. Don't let this happen to you.
Todd J
Nov 2021
Found some great flower baskets and deck boxes for a great price.
Anastasia D.
Sep 2021
Absolute rudest most unhelpful staff on the phone every time i've ever been here the employees have been less than helpful and today when I called was the final straw won't be going here again... after I got off the phone with Home Depot I immediately called Lowe's... they were sweet, helpful and answered every question I had Hands down no question Lowe's is the company to choose if going between the two
Beth L.
This store is always understaffed. It takes a while to find someone to help me usually, but I find someone in the end. Today, I was blatantly ignored by three men working in the plumbing department. The first one took pains to avoid eye contact. The second one addressed every man around me despite my saying excuse me and giving a little wave. (I was literally 2 feet in front of him.) He continued walking past me. After walking after the last coffee drinker saying excuse me, I finally yelled. "Dude, if you're on a break, just say so." "Oh, I didn't know you were there." Really? REALLY? I chucked my planned purchases into some random deep shelves, said something to an apologetic manager who was not actually a manager, and got out. Next time, I can stay at home and go online for the shopping and misogyny.
a.n.s adventures
One of the worst lumber manager around at this location. They expect you to buy c shaped wood structural posts that are spray painted blue. He deliberately loads the new lumber on the top shelf to make things as difficult as possible for me to pull lumber. Very disappointed in the hours wasted at this location!
Kerry K.
Good selection of plants and supplies in gardening department. Courteous and helpful employees. Parking is convenient, as is the location.
Lori M.
I spend approximately 8k to 10k at Home Depot a year for house projects. I have a Home Depot card and have a pro ID. Unfortunately this Troy store is the only HD that has a tile pattern I need for a project. No matter how I dress and with makeup and jewelry on, still treated like I'm going steal from this store. I have been blessed with a decent income so I don't have a reason to steal. Today I forgot my Hone Depot card - was directed by customer service to go to a register with a check so that person can lookup my cc #. I have done this before. I kept telling the clerk and handing him my drivers license - claimed register would allow it. So I called the store to ask for the manager while in the store - he stated that I was wrong, all the registers with clerk can look my cc#. I asked him to come to register to show the employee- he went into a rant ...I left the register went to pro services - well they looked up my cc # and I kept telling them I need to enter pro ID - they refused. I left the store got myself calmed down. Went back in the store picked out the tile again then self checkout using a regular bank card. Receipt did not print out after the transaction processed - I told a clerk nearby that was probably watching me stated I was wrong basically tried to accuse me of attempt theft. Found another clerk and showed her the transaction on my pro account - finally this clerk dug the receipt out of the jammed printer. I'm a white female over 60 year old that looks like in 50s and was dressed well with make and tasteful jewelry yet I was treated like trash and a felon. As for Tim the manger, I feel sorry for your female staff.
Areyan Taiyeb
Awesome garden center!!! This is unique because it has a structure wall with fences. You’ll find everything that your garden needs!
Tiffany Jordan Trousdale
Service was awful. I asked 3 employees for a door wall seal. Each one looked at me like I had a 3rd eye. Each time I was told to go speak with another department. The employee I encountered, when I said to him, “Can I ask you a question ?” His response was, “yea” like I was bothering him. He then proceeded to tell me that what I was asking for could not possibly be what I needed. I told him I found it online and he asked if it said it was in stock. I told him it didn’t say but I wanted to take a chance that it was or something like it. He was rude and told me that if it didn’t say it was in stock online then they didn’t have it. Unfortunately this has happened nearly every time I am in this store. As a single mother of 2 girls it make me sad that your employees don’t feel like women can fix things.
Gail Goniwicha
I bought two big potted inpatients for my very shaded porch and one is not doing well compared to the other. Both were watered on Friday and today, one is very wilty looking. The price was so much cheaper than English Gardens which thr same planter was priced at $52.99 So of course, Home Depot was way less expensive at $18.99. However, if one plant dies, well them it won't be quite as inexpensive.
James M.
DON'T buy an appliance from Home Depot! Buying a washer/dryer form Home Depot was the worst customer experience I've ever had. On 12/17/21 When my dryer broke, I went to the Home Depot on Coolidge in Troy, MI to buy a new washer and dryer. A staff member helped me pick new ones out. I went home and placed my order with an arrival of 1/5/22. On 1/4/22 I checked the status of my delivery to find out that it had been bumped to 1/18/22. I called Home Depot and they told me "Yeah, someone was supposed to call you on that". I was frustrated that they didn't call me to let me know but I understand there are supply chain issues at the moment and let it go. When it arrived on January 18th, they informed me they wouldn't install it because I hadn't purchased a stacking kit or stacking installation.... Because I was never told by the Home Depot employee that helped me that I would need a stacking kit and stacking installation for the units we chose. They took the units and left. They would not remove old washer and dryer. Then on 1/26 I ordered a new washer/dryer (LG brand, combined unit) for $2,200 (with installation and haul away of my old washer/dryer) to arrive on 1/31/22. This time when it arrived the unit was damaged. Again, it was frustrating but things happen so I didn't call and complain. The delivery company told me I had to speak with LG (the maker of my new washer and dryer) instead of Home Depot. When I spoke with the LG customer service rep to confirm there was damage to unit, they tried to deliver she confirmed they had placed an order for a new washer/dryer and when I asked if the haul away and installation (that I had already paid for) would be taken care of when the replacement unit was delivered, I was assured it would be. Then on 2/12/22, they brought out the new unit and informed me they WOULD NOT install it and they WOULD NOT remove old washer/dryer (again that I had already paid for). After 2 other failed deliveries I had them leave it. The deliverymen damaged my wood floors bringing it into the house. I then spent 3 hours going back and forth with 3 different people in management over the problem. I finally reached the store manager. He admitted to this happening a lot. Home Depot offered a $200 for me to find someone else to install the washer/dryer and $200 off the total price and to have someone remove my old washer and dryer which had been sitting my hallway for a month on 2/22/22 (10 days later). I have company coming into town so I paid a handyman and 1 800 Got Junk $360 to get my old units taken away and to have the washer/dryer I purchased installed. In Summary I paid $2,200 to Home Depot for them to: Misguide me on my original purchase so they wouldn't install it the first time (costing me time away from work) Have the 2nd delivery arrive damaged (costing me time away from work) Have the 3rd delivery arrive but without installation or haul away Make me find a solution for installation (I had to miss work to help install it) Make me find a solution for hauling away the old units After 7 weeks of not having a working washer/dryer and 5 weeks of my old washer and dryer blocking my hallway I paid to have 3rd parties solve my problem. If you buy an appliance form Home Depot and things don't go correctly you, the consumer, are going to have to take time to deal with Home Depot, the brand name company and the installation company AND there is still a good chance they are going to mess it up. Based on my experience you're in for a lot of trouble. Don't let this happen to you.
Todd J
Found some great flower baskets and deck boxes for a great price.
Anastasia D.
Absolute rudest most unhelpful staff on the phone every time i've ever been here the employees have been less than helpful and today when I called was the final straw won't be going here again... after I got off the phone with Home Depot I immediately called Lowe's... they were sweet, helpful and answered every question I had Hands down no question Lowe's is the company to choose if going between the two