Trinity Health IHA Medical Group, Primary Care - Pinckney

The review pertains to the office/billing staff and not medical personnel. I was charged for a "free" flu shot then when I called to enquire as to why, I was told that BCBSM denied my coverage. I was informed it needed to be handled by insurance and not provider. After 20+ minutes on a call with insurer, I was informed that Trinity had not even billed my insurance for the flu shot for them to even have a chance to deny the claim. Failure and then finger pointing from Trinity.

I came in to check on stitches that were on my lip and the doctor I saw used his bare finger/finger nail to pull a scab off my lip to see if there were stitches underneath, then told me that it would probably be better if I did it myself. He is supposed to be a medical professional why would he ever ask a patient to do that and do this with no gloves on a fresh wound? The scab shouldnt have even been taken off, to me thats a clear sign it needs more time to heal. It had only been 5 days since I got the stitches. Then he realized that he was tugging on a flab of skin, not a scab. Of course I didn't process this til afterward. I'm blown away by how unprofessional... read full review

This place is PATHETIC. Long wait times on the phone. They NEVER have an appointment available. I was told to go to urgent care for the most basic treatment imaginable. I called today for a physical appointment and was told they were booking into 2024. I asked "what if I was sick???" Well, there's always urgent care!!! Do yourself a favor and GO ELSEWHERE!!!