Mr. Rooter Plumbing of Kalamazoo

Mr. Rooter Plumbing of Kalamazoo is a professional plumbing company with experienced and licensed technicians. They offer a variety of residential and commercial services, from drain cleaning and plumbing repairs to water line repair and boiler services. The company is known for its flat-rate pricing and Neighborly Done Right Promise, ensuring that if the job isn't done right, they will make it right. Customers have praised the team's efficiency, friendliness, and knowledge. For instance, Ben and Zack were described as going above and beyond to fix an issue thoroughly, with Zack being efficient and friendly in troubleshooting things and Ben's years of experience being valuable in creating the solution. The team was also commended for their professionalism and apologies when they couldn't fix an issue and had to charge a service fee. The company's management was also highly praised for their customer care, as one of the owners refunded a service call after a customer expressed dissatisfaction. The company's customer service was also highlighted as excellent. Megan, who took a call, was described as very friendly and helpful. The repairman, Drew, was described as professional and polite, putting on booties to cover his shoes and doing a great job on a toilet repair. Customers have expressed their satisfaction with the company's services and would use them again.