The doctor saved my cat's life ,my cat was very constipated. Highly recommend
Jason Gawen
Nov 2025
Dr.O is the only vet we truly trust. She will always do right by your fur babies and always operates with integrity and compassion. She has already saved one of our babies from a death sentence from other vets. She is an angel lol
Chelsea Ambrose
Oct 2025
I was a little disappointed today with my visit today, I've been seeing Dr. Ortero for years and have always left a happy owner. Today unfortunately was different, I brought my kitten in for possible ear mites, he has had all his shots, wormed, neutered etc. Instead of addressing just the ear mites, they re- vaccinated him even though he just got his last round of shots and rabies last month! That is costing more money to myself AND its NOT healthy for my kitten to get over vaccinated. While I was being checked out by the two front desk ladies, both were complaining about their day being so bad (even though they told multiple patients THEY triple booked). One receptionist said in front of customers that she would rather deal with drunks then days like today.....VERY UNPROFESSIONAL. STOP triple booking, if you can't handle the patient load. I hate to say it but today will be my last visit to GAH. I am grateful for they're care in the past but today was a complete shift in the atmosphere. Its a shame.
Nick Wright
Aug 2025
I want to start by saying this is an amazing team with very kind staff. However, the cost is just too expensive. Paying over $500 for a dog’s ear infection feels unreasonable and unacceptable most I’ve ever paid in my life. For something so common in dogs where I really, I just needed some good antibiotics. Lord, I pray that online vets who can issue prescription drugs become available in Maryland soon. Grateful this team was compassionate and knowledgeable, but cannot afford to go back ever again.
Brandi Colbert
Aug 2025
The staff is friendly and you will not find a better veterinarian!
Denver Radcliffe
May 2025
Very nice and clean. Polite staff.. Veterinarian has a bit of a gruff personality, bedside manner could be kinder but overall I would recommend to others
Lisa Ramos
May 2025
Out of all the vets I tried to contact in and around Middletown, Galena was the only place that made an effort to squeeze my sick bearded dragon in for a sick appointment despite their booked schedule. Thank you!
steve otero
Apr 2025
My sister is the vet Dr Otero. I think this place is great ! So do all the dogs that I've met .
Holly Ruark
Apr 2025
Dr. Otera has been amazing with my dog since I have recently switched veterinary hospitals. I am extremely pleased with my past 3 experiences here and the staff has been very helpful and friendly as well.
Seven Fries
The doctor saved my cat's life ,my cat was very constipated. Highly recommend
Jason Gawen
Dr.O is the only vet we truly trust. She will always do right by your fur babies and always operates with integrity and compassion. She has already saved one of our babies from a death sentence from other vets. She is an angel lol
Chelsea Ambrose
I was a little disappointed today with my visit today, I've been seeing Dr. Ortero for years and have always left a happy owner. Today unfortunately was different, I brought my kitten in for possible ear mites, he has had all his shots, wormed, neutered etc. Instead of addressing just the ear mites, they re- vaccinated him even though he just got his last round of shots and rabies last month! That is costing more money to myself AND its NOT healthy for my kitten to get over vaccinated. While I was being checked out by the two front desk ladies, both were complaining about their day being so bad (even though they told multiple patients THEY triple booked). One receptionist said in front of customers that she would rather deal with drunks then days like today.....VERY UNPROFESSIONAL. STOP triple booking, if you can't handle the patient load. I hate to say it but today will be my last visit to GAH. I am grateful for they're care in the past but today was a complete shift in the atmosphere. Its a shame.
Nick Wright
I want to start by saying this is an amazing team with very kind staff. However, the cost is just too expensive. Paying over $500 for a dog’s ear infection feels unreasonable and unacceptable most I’ve ever paid in my life. For something so common in dogs where I really, I just needed some good antibiotics. Lord, I pray that online vets who can issue prescription drugs become available in Maryland soon. Grateful this team was compassionate and knowledgeable, but cannot afford to go back ever again.
Brandi Colbert
The staff is friendly and you will not find a better veterinarian!
Denver Radcliffe
Very nice and clean. Polite staff.. Veterinarian has a bit of a gruff personality, bedside manner could be kinder but overall I would recommend to others
Lisa Ramos
Out of all the vets I tried to contact in and around Middletown, Galena was the only place that made an effort to squeeze my sick bearded dragon in for a sick appointment despite their booked schedule. Thank you!
steve otero
My sister is the vet Dr Otero. I think this place is great ! So do all the dogs that I've met .
Holly Ruark
Dr. Otera has been amazing with my dog since I have recently switched veterinary hospitals. I am extremely pleased with my past 3 experiences here and the staff has been very helpful and friendly as well.
Frances Rodney
Caring doctor and staff members.