It is never enjoyable facing the costly replacement of an AC unit. But from the time of the service call, to the estimate for new equipment by Mark Londer, and through the installation by Brian and Seneca (their subcontractor), we were very pleased with our service from Petro. Mark was very thorough and walked us through financing options, and checked in every step of the way. He was even able to give us a last minute discount for being loyal customers. We've been with Petro since it acquired Carroll Home Services and have always received great service.
September 2024
Very fast service. My heat pump stopped during the 100 + degree spree. I called and received instant assistance. They replaced a condenser ad the air conditioning came back on. Superb service.
September 2024
I worked with Kelly Bachur regarding changing two accounts from my ex husband's name to mine since we recently divorced. She tried calling me, left me a voicemail, and emailed me in order to get this problem taken care of today. When I called her back, she instructed me in what to do so that a credit check could be run, and emailed me after the accounts were changed over with all the new information. She was very efficient, friendly and responsive to my needs. Her goal was to take care of this today with no more delays, and she made it happen. Thank you very much, Kelly!
It is never enjoyable facing the costly replacement of an AC unit. But from the time of the service call, to the estimate for new equipment by Mark Londer, and through the installation by Brian and Seneca (their subcontractor), we were very pleased with our service from Petro. Mark was very thorough and walked us through financing options, and checked in every step of the way. He was even able to give us a last minute discount for being loyal customers. We've been with Petro since it acquired Carroll Home Services and have always received great service.
Very fast service. My heat pump stopped during the 100 + degree spree. I called and received instant assistance. They replaced a condenser ad the air conditioning came back on. Superb service.
I worked with Kelly Bachur regarding changing two accounts from my ex husband's name to mine since we recently divorced. She tried calling me, left me a voicemail, and emailed me in order to get this problem taken care of today. When I called her back, she instructed me in what to do so that a credit check could be run, and emailed me after the accounts were changed over with all the new information. She was very efficient, friendly and responsive to my needs. Her goal was to take care of this today with no more delays, and she made it happen. Thank you very much, Kelly!