Massage Envy

Apr 2024

Be aware. They do not honor language in their own gift cards. I got a facial and presented a gift card purchased from the Ellicott City location, but was told they imposed an expiration date on it despite the fact that it states both on the purchase receipt and on the gift card itself that it will never expire. I called 2 other ME locations, Gaithersburg and Rockville, who said they always honor gift cards and would never randomly impose an expiration date-per the language on the card itself. I elevated the issue to the GM who also refused to honor the gift card, Terrible business practice- I would never go back.

Apr 2024

I signed up for a membership but had to cancel due to a medical issue. per my contract, I am able to cancel with a note from a physican which I supplied to massage envy. After multiple calls, voicemails, emails they still have yet to cancel my membership and my card continues to be charged monthly. overall- the quality of the massages are ok, and I do like the ease of scheduling. But the management at the Ellicott City location is subpar and seems to be avoiding me to continue charging my account. so do not recommend- at least this location.

Mar 2024

Beyond unprofessional. The first time I went here for a service after signing up for membership they called me while I was on my way there (my phone was in my bag and not hooked to bluetooth) maybe 20 mins before my appointment to tell me the therapist called out. It takes me a half hour to get to the location so that was pretty frustrating.The last time I went here for a service, the therapist was just off and weird. She was wearing a mask, which I had no issue with, but then she insisted that I wear one as well and gave me a paper one. I was a little surprised but put it on anyway since you can't be too safe. I felt bad she had to give me one and said I would have brought...read full review