About Mass General Brigham Express Care (Westwood)
Mass General Brigham Urgent Care provides a range of medical services for adults and children ages 3 and older, including treatment for coughs, colds, cuts, burns, and broken bones. The facility offers digital X-ray and on-site labs. Patients report positive experiences with thorough and caring staff, particularly highlighting the attentiveness of Nurse Practitioners. However, some reviews mention long wait times, especially during busy periods, suggesting that staffing could be improved. Overall, the facility is appreciated for its quality care and pleasant environment, making it a reliable choice for urgent medical needs.
Nothing but a great experience here! The receptionist was friendly and helpful. PA Dan was thorough, timely and compassionate. The PCA Wisline was so sweet and kind and did a great job drawing my labs. So appreciative!
Very poor service. Every time I go. Almost like they don’t care unless you have a fatal issue. This last visit this week I was waiting for 55 mins in the room (another 45 mins in the waiting room) and still no one came, I went out and the staff was celebrating something in the break room with cheers and doors wide open. Very poor etiquette and insensitivity. The urgent care in Foxboro is so good compared to this one. I chose this because it is close to home but I don’t think I want to return here anymore. Been there four times and never a good experience. Also front desk is so rude. all in all I would recommend patient experience training for the team.
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I visited Westwood Brigham and Women’s Urgent Care last week for what I thought was a minor allergic reaction, but it turned out to be much more serious. The care I received was exceptional. The staff was calm, professional, and incredibly knowledgeable. They explained everything clearly and took every precaution — even going above and beyond what I thought was necessary. I truly felt in good hands before being transported to the hospital.
I also noticed a typo in my report afterward and called to have it corrected — it was fixed within a day, which really speaks to their responsiveness and attention to detail. I’m so grateful...read full review