Overall this is a decent one-stop shop (with a few exceptions) for one's basic medical needs. My PCP (Dr K Klaus) is exceptional and all specialists I've had have been acceptable at least, often better than that. Another aspect that stands out is that appointments It's a relatively small operation so as a patient you get to know people on staff, All things considered, a positive experience
Sagar T.
Aug 2021
This hospital has really good doctors. I have had good and bad experiences here. The hospital has several departments so it helps to have everything in a single building. They also have a lab and a radiology section for X-Rays. No MRIs though. Also, I don't think they do surgeries here. But Harvard-Vanguard has several locations so you always get to do your complicated surgeries or MRIs at the same hospital, different location. I like the Wellesley location, it's the closest from my house and has good doctors. The staff is polite and helpful. I have seen rude people sitting behind check-in, billing counters at other hospitals. But not here. The bad part is the wait time in some departments. Sometimes the specialist doctors take too long to see you despite you having a scheduled appointment. I have waited as long as 80 minutes to see the doctor. This is sad and not expected from such professional and highly qualified doctors. They need to respect the time of their patients, especially when the appointment is scheduled. I agree that something can come up and the doctor could be late. But at such time, it is the responsibility of the doctor's office staff to let the people in the waiting area know that there is an issue. During my 80min wait in the waiting room, nobody told me anything. When I went to ask multiple times, they said that I will be called soon. I have had this experience twice in one department (Orthopedic). However, don't simply go by my bad experience. I would still continue going to this hospital because of the well qualified doctors and a good network of hospitals at different locations.
Laura H.
Jun 2021
If you are someone who follows the process and expects to be seen at the time you have a scheduled appointment this practice is not for you. I have had appointments canceled without notifying me for various reasons like: the practice having incorrect insurance information (and subsequently canceling my appointments twice), and the NP I was scheduled to see calling in sick with no appointments available for several weeks with no apparent coverage for existing appointments. If medical concerns like treating depression and responsible birth control are important to you, this is not the practice for you. I recommend the CVS Minute Clinic which is where I ultimately ended up going after not being seen here despite my best efforts to follow the process.
kat s.
May 2021
I used to love this practice. Good location-clean-everything under one roof. But now I'm not sure why I'm even staying. I understand covid and how it has changed the practice-but even before covid, the majority of specialists I see there have all left. PCPs and NPs have left and the support staff is on a constant turnover. Forget who you spoke with a month ago-because they are gone. Now with no urgent care (after 5 and weekends) I'm thinking it's time to move on. Love my PCP but the whole practice has changed and not for the better
Angelica B.
Feb 2021
Waited an obscene amount of time to be called back by a medical assistant who I could barley understand/butchered my daughters name multiple times. Saw Dr.Monica who seemed on the arrogant side. Wouldn't recommend.
Carol W.
Feb 2021
This review is for a Dr. Justin Smith, who specializes in pediatric optometry. My eight year old daughter failed her eye exam at the yearly well-visit, and we were referred to this office. I just went with whomever could see us at our preferred time slot after school. We were lucky to have met Dr. Smith. He was super friendly and energetic, engaging my daughter and answering all of her questions. I'm just so happy that my daughter had such a positive experience with her first visit to an optometrist. I was impressed by his patience and energy. He also responded to all my questions with solid answers which got me thinking about my own eye care needs! We were told that we could go downstairs to the eye glass shop that same day without making a separate appointment. So, we decided to go downstairs to pick out a pair of glasses. The technician/saleslady was also very helpful, ordering the correct size frames for a specific style that my daughter wanted.
Laura F.
Sep 2020
Seriously during COVID-19 trying to get care I wouldn't push your luck and a good day my primary care physician is overworked she usually runs about an hour late it's nice to know things don't let her change much for Virtually By the time she gets to me shits usually too late for her to do anything on our follow ups are usually pushing them to other people to help you follow up which never happens I need an emergency clinic visit at a different location the emergency clinic visit became almost a week later causing me a Maius of infecti They've laid off all the people who used to answer the phone so now the phones are not being answered they ring for Arbonne hour before you finally get a staff After physicians have decided to take a leave from Mocine tire year some of the very best for now not there making me wonder why I'm still using this practice I stay for one nurse And besides that I'm not really sure of COVID-19 has made this place pretty useless I needed a urine culture on Friday I couldn't get prescribed until Saturday then the antibiotic porn get prescribed until Tuesday This place was not efficient before COVID-19 forget it now completely and totally on efficient I would highly recommend finding anywhere else
Brooks G.
Jul 2020
Our family has been going to this office for 40 years, and we have used every specialty from general practice to orthopedics to eyes to behavioral health. We have had expert and congenial service all the time. 5 stars all the time.
Christopher B.
Jul 2020
I wish I could them zero stars after my experience with them yesterday. I had a noon appointment and arrived on time as usual. Upon entering I was told they did Covid screenings which I was happy about. Upon the screening the lady asked if I had a cough. I was honest and said I was just treated they day before in Norwood for my asthma and that sometimes I do cough as a result of my asthma. I also stated I was tested the day before at Harvard Norwood and my results were negative. The lady told me to go register in. While registering I was talking with one lady and the lady who screened me got on the phone in the lobby and loudly stated there was a positive cough case coming up to internal medicine A along with my name and everything... I was a little taken aback by this because as I just explained I was tested the day before and was negative and also what about patient privacy? So I go up frustrated already walk into the waiting room and could hear everyone in the back stating my full name the reason for my visit along with other information that they got from my medical chart. I was not the only one in the waiting room which put me in an awkward position because now my privacy was just exposed to others. I even heard them say "I don't know why he's here he just came back from Puerto Rico and has a cough" mind you I wasn't there for my cough I was there for another serious issue which they stated out loud just seconds before. Upon being brought to the back I was already seeing red and one of the same people asked how was I doing. So I stated that I was pissed off and she stated we could talk in private about it. Why in private now? Everyone knew why I was there. Then the Internal medicine supervisor Mary Lucas decided she was going to insert herself in the room without knocking again no privacy and patronized me by patting me on the leg and telling me to lower my tone. Which I told her to remove her hands from me I never gave you permission to touch me and I will not lower my tone just like they hadn't when discussing my medical records. I then asked for everyone's name and she rolled her eyes and refused. She had the administrator come up to "smooth" things over. So a lady Leslie Nuey come in and I explain the whole situation to her told her I want everyone's names and she told me she had to respect the privacy of her staff!!! Are you kidding me what about your patients privacy that was not protected by your employees. So I told her I would like to file a complaint about my privacy being exposed and would like the number for Hipaa. She never returned to the room. I was wondering how are you the administrator and never ended the conversation never stated a solution for me nothing.... at the end of my appointment Mary Lucas comes back with a sticky note and with her name and Leslie's name and a compliance number and the proceeded to pat me on the back and tell me she hopes my day gets better!! Now I've already asked you once to not touch me so why would you do it again? Definitely an embarrassing and humiliating experience there at Wellesley
Tom D.
Mar 2020
I've moved to Needham about 10 years ago. Been a patient at this clinic since 2015. It's definitely just as good or better than most other HVMA locations. I have experience in Braintree, Quincy and Kenmore. From my experience the Wellesley facility has shorter wait times. My doctor is great and the other staff that work with him have been super attentive and helpful. No complaints so far
George C.
Overall this is a decent one-stop shop (with a few exceptions) for one's basic medical needs. My PCP (Dr K Klaus) is exceptional and all specialists I've had have been acceptable at least, often better than that. Another aspect that stands out is that appointments It's a relatively small operation so as a patient you get to know people on staff, All things considered, a positive experience
Sagar T.
This hospital has really good doctors. I have had good and bad experiences here. The hospital has several departments so it helps to have everything in a single building. They also have a lab and a radiology section for X-Rays. No MRIs though. Also, I don't think they do surgeries here. But Harvard-Vanguard has several locations so you always get to do your complicated surgeries or MRIs at the same hospital, different location. I like the Wellesley location, it's the closest from my house and has good doctors. The staff is polite and helpful. I have seen rude people sitting behind check-in, billing counters at other hospitals. But not here. The bad part is the wait time in some departments. Sometimes the specialist doctors take too long to see you despite you having a scheduled appointment. I have waited as long as 80 minutes to see the doctor. This is sad and not expected from such professional and highly qualified doctors. They need to respect the time of their patients, especially when the appointment is scheduled. I agree that something can come up and the doctor could be late. But at such time, it is the responsibility of the doctor's office staff to let the people in the waiting area know that there is an issue. During my 80min wait in the waiting room, nobody told me anything. When I went to ask multiple times, they said that I will be called soon. I have had this experience twice in one department (Orthopedic). However, don't simply go by my bad experience. I would still continue going to this hospital because of the well qualified doctors and a good network of hospitals at different locations.
Laura H.
If you are someone who follows the process and expects to be seen at the time you have a scheduled appointment this practice is not for you. I have had appointments canceled without notifying me for various reasons like: the practice having incorrect insurance information (and subsequently canceling my appointments twice), and the NP I was scheduled to see calling in sick with no appointments available for several weeks with no apparent coverage for existing appointments. If medical concerns like treating depression and responsible birth control are important to you, this is not the practice for you. I recommend the CVS Minute Clinic which is where I ultimately ended up going after not being seen here despite my best efforts to follow the process.
kat s.
I used to love this practice. Good location-clean-everything under one roof. But now I'm not sure why I'm even staying. I understand covid and how it has changed the practice-but even before covid, the majority of specialists I see there have all left. PCPs and NPs have left and the support staff is on a constant turnover. Forget who you spoke with a month ago-because they are gone. Now with no urgent care (after 5 and weekends) I'm thinking it's time to move on. Love my PCP but the whole practice has changed and not for the better
Angelica B.
Waited an obscene amount of time to be called back by a medical assistant who I could barley understand/butchered my daughters name multiple times. Saw Dr.Monica who seemed on the arrogant side. Wouldn't recommend.
Carol W.
This review is for a Dr. Justin Smith, who specializes in pediatric optometry. My eight year old daughter failed her eye exam at the yearly well-visit, and we were referred to this office. I just went with whomever could see us at our preferred time slot after school. We were lucky to have met Dr. Smith. He was super friendly and energetic, engaging my daughter and answering all of her questions. I'm just so happy that my daughter had such a positive experience with her first visit to an optometrist. I was impressed by his patience and energy. He also responded to all my questions with solid answers which got me thinking about my own eye care needs! We were told that we could go downstairs to the eye glass shop that same day without making a separate appointment. So, we decided to go downstairs to pick out a pair of glasses. The technician/saleslady was also very helpful, ordering the correct size frames for a specific style that my daughter wanted.
Laura F.
Seriously during COVID-19 trying to get care I wouldn't push your luck and a good day my primary care physician is overworked she usually runs about an hour late it's nice to know things don't let her change much for Virtually By the time she gets to me shits usually too late for her to do anything on our follow ups are usually pushing them to other people to help you follow up which never happens I need an emergency clinic visit at a different location the emergency clinic visit became almost a week later causing me a Maius of infecti They've laid off all the people who used to answer the phone so now the phones are not being answered they ring for Arbonne hour before you finally get a staff After physicians have decided to take a leave from Mocine tire year some of the very best for now not there making me wonder why I'm still using this practice I stay for one nurse And besides that I'm not really sure of COVID-19 has made this place pretty useless I needed a urine culture on Friday I couldn't get prescribed until Saturday then the antibiotic porn get prescribed until Tuesday This place was not efficient before COVID-19 forget it now completely and totally on efficient I would highly recommend finding anywhere else
Brooks G.
Our family has been going to this office for 40 years, and we have used every specialty from general practice to orthopedics to eyes to behavioral health. We have had expert and congenial service all the time. 5 stars all the time.
Christopher B.
I wish I could them zero stars after my experience with them yesterday. I had a noon appointment and arrived on time as usual. Upon entering I was told they did Covid screenings which I was happy about. Upon the screening the lady asked if I had a cough. I was honest and said I was just treated they day before in Norwood for my asthma and that sometimes I do cough as a result of my asthma. I also stated I was tested the day before at Harvard Norwood and my results were negative. The lady told me to go register in. While registering I was talking with one lady and the lady who screened me got on the phone in the lobby and loudly stated there was a positive cough case coming up to internal medicine A along with my name and everything... I was a little taken aback by this because as I just explained I was tested the day before and was negative and also what about patient privacy? So I go up frustrated already walk into the waiting room and could hear everyone in the back stating my full name the reason for my visit along with other information that they got from my medical chart. I was not the only one in the waiting room which put me in an awkward position because now my privacy was just exposed to others. I even heard them say "I don't know why he's here he just came back from Puerto Rico and has a cough" mind you I wasn't there for my cough I was there for another serious issue which they stated out loud just seconds before. Upon being brought to the back I was already seeing red and one of the same people asked how was I doing. So I stated that I was pissed off and she stated we could talk in private about it. Why in private now? Everyone knew why I was there. Then the Internal medicine supervisor Mary Lucas decided she was going to insert herself in the room without knocking again no privacy and patronized me by patting me on the leg and telling me to lower my tone. Which I told her to remove her hands from me I never gave you permission to touch me and I will not lower my tone just like they hadn't when discussing my medical records. I then asked for everyone's name and she rolled her eyes and refused. She had the administrator come up to "smooth" things over. So a lady Leslie Nuey come in and I explain the whole situation to her told her I want everyone's names and she told me she had to respect the privacy of her staff!!! Are you kidding me what about your patients privacy that was not protected by your employees. So I told her I would like to file a complaint about my privacy being exposed and would like the number for Hipaa. She never returned to the room. I was wondering how are you the administrator and never ended the conversation never stated a solution for me nothing.... at the end of my appointment Mary Lucas comes back with a sticky note and with her name and Leslie's name and a compliance number and the proceeded to pat me on the back and tell me she hopes my day gets better!! Now I've already asked you once to not touch me so why would you do it again? Definitely an embarrassing and humiliating experience there at Wellesley
Tom D.
I've moved to Needham about 10 years ago. Been a patient at this clinic since 2015. It's definitely just as good or better than most other HVMA locations. I have experience in Braintree, Quincy and Kenmore. From my experience the Wellesley facility has shorter wait times. My doctor is great and the other staff that work with him have been super attentive and helpful. No complaints so far