Specialty at PetMedic, located in Watertown, is a veterinary dermatology clinic that offers walk-in treatment for dogs and cats in need of immediate attention for non-life-threatening illnesses or injuries. The clinic provides a more cost-effective and time-efficient alternative to emergency hospitals, with experienced doctors and veterinary technicians available during evenings and weekends. Patients and their owners have praised the clinic for its efficient and professional service, as well as the warmth and kindness shown to them by the staff. The clinic has been commended for its easy online appointment system, clean and inviting facility, and reasonable prices. The veterinary technicians, such as Lupia, have been specifically highlighted for their excellent care and hard work. The staff's empathetic and knowledgeable approach, as well as their clear communication of diagnoses and follow-up care, have been highly appreciated by pet owners. Recent reviews reflect the clinic’s caring attitude and effective treatment. One pet owner shared that their dog received treatment for an infected anal gland, including antibiotics and pain meds, costing $260, which they felt was fair given the good care provided. Another mentioned that they were able to get a same-day appointment online for their one-year-old dog at the Burlington urgent care, where the staff treated their pet with great care and discussed many treatment options before proceeding. The treatment lasted almost two hours, and the owner strongly recommends returning when needed and sharing the experience with friends. A different pet owner expressed heartfelt gratitude for the care given to their 15-year-old cat, highlighting the staff’s understanding and thorough explanations, even when hoping for a better outcome. Overall, PetMedic remains highly recommended for its excellent care, professional service, and compassionate staff.
I took my dog to PetMedic Urgent care for an infected anal gland that had burst. They were pretty good. Just did a basic exam and gave me antibiotics and pain meds for the dog. It wasn't cheap, but not outrageous either -- $260 for everything -- but I thought they did a good job, so my dog quickly, so I was happy with that.
Took my one year old dog to the Burlington urgent care as I could not get a same day appointment at his regular vet. I was able to make a same day appointment online. I was greeted at the door and brought right into a room. My dog was treated with great care, and many different treatment options were available and discussed before proceeding. Tech and doctor spent a combined hour and 45min treating my dog. I will recommend to my friends and return again when needed.
NOTE: as of a month ago, PetMedic relocated to Cambridge, near the Galleria. This review is for their Cambridge location, which hasn't been updated. I unfortunately had to do a little tour of veterinary clinics the past few days, as my sweet cat Babs had a bit of a medical mystery that is now *hopefully* resolved. I'll spare the details, but I ended up at PetMedic this week in the late afternoon. First, amazingly, they have 3 reserved parking spots behind the building which were all available when I arrived. There is also ample metered parking available in the neighborhood. I had called ahead, and so the receptionist greeted us by name (well, the cat's name!) and immediately took him back to see the doctor (it was an emergency situation). They brought me into an exam room to wait, and as I was having a minor meltdown, offered me a hug, brought me tissues, and offered water, tea, "whatever I needed"-- which was very sweet. The doctor (Dr. McCoy) popped in quickly, introduced herself, and double checked that it was ok to give Babs a sedative and some oxygen which was needed immediately before doing additional diagnostics. I agreed, she left, and shortly thereafter a tech came in to get some background. I had a small wait, and then got a text with a proposed plan and high and low cost estimate. As soon as the text came through Dr. McCoy came back in and walked me through it all, why it was necessary, and talked through the cost. Was it cheap? No, it was emergency vet services. (If you don't have pet insurance you are honestly either a billionaire or insane. We get 90% reimbursed!) But I think given allll the stuff they had to do, it felt pretty reasonable. I got clear discharge instructions and so much compassion from everyone I spoke with. It turned out their dx was likely not correct, but they treated his symptoms appropriately and my vet a few days later said that their dx did make sense given what he was presenting at the time. Since we had a very negative experience at Blue Pearl Charlestown last year (the closest one to our house), we are THRILLED that there is such a caring and efficient urgent care facility within a short drive and with parking. Though, respectfully, I hope I never have to see them again